I really loved staying at this hotel. I have been disappointed so many times in Gatlinburg, but the rooms, amenities, service, and dedication of the staff here made this my best trip to Gatlinburg ever! The breakfast was so nice, and the lady who attended was so very nice and friendly. The front desk staff did everything possible to accommodate.... More

We were able to get a king bed on the second floor in a room that was closest to the road; big mistake. We heard every car, motorcycle, and ambulance that went by. The walls are thin and the bathroom was small. The bed was comfortable enough. The lamp shades were literally falling apart. I turned on a light and... More

After reading reviews and shopping the internet for a girls weekend in Gatlinburg, I found a decent "online price" with Best Western. Even though we visit Gatlinburg several times a year, I could not remember what the Best Western looked like. We arrived early so our room was not ready yet. The front desk told us we could park there... More

You really don't have much choice where to stay and all the hotels in the area are about the same. The beds were ok, had refrigerator. the staff was friendly could only stay there three nights as the room was booked for someone else later, This was the norm in the area we spent a week and stayed in three... More

The hotel itself was fine, a little outdated but perfectly clean and the room was large. The staff was friendly, the breakfast was okay, even though it was served on the 4th floor which I thought was different. But it was fine. The price was okay, too. The location is great because you can walk to just but any of... More

The hotel was okay. Did not like that the pool was not open, even though it was "supposedly" heated. The bathroom was terribly small!!!! I could not open the door completely to check on my 6 year old daughter while she was in there. We checked out around 11, then walked the strip. We stopped by the lobby to use... More

We stayed for 5 nights and had a great time. The rooms were okay, like any other hotel room. The staff was great! And the hot breakfast every morning was great! The only thing that sucked was there was only 2 washer and dryers.

We stayed in the suite 100 with some friends. This room is a 2 bedroom suite, which was perfect for what we needed. Upon first arrival the rooms smelled musky and old decor, but it was very big and spacious. The master bathroom has mold on the ceiling and we did find ashes on the end table. I knew the... More

A bit late in reviewing this. Spent 3 days at this property at the peak of Fall Foliage in the Smokey Mts. This hotel was at the opposite end of the strip from the mountains, but Gatlinburg is such a walkable area, it is not as far away as it seems on the maps. We waked through the town and... More