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Grand Hotel

3.5 of 5
Grand Hotel Road, Nuwara Eliya, Sri Lanka
Hotel amenities
Grand Hotel
Ranked #4 of 18 hotels in Nuwara Eliya
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501 reviews from our community

Traveller rating
    114
    201
    113
    44
    29
See reviews for
Families
143
 
Couples
222
 
Solo
19
 
Business
7
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 17 May 2013 NEW

Externally, The Grand looks just that... like a grand hotel that should be somewhere in the English countryside as its got a very colonial feel about it. The hotel & surrounding town area was incredibly busy due to the New Year. We were brought cold towels on check-in, which didn't go down well with another guest checking in who hadn't... More

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
18 May 2013

Dear Guest, Whilst thanking you for your review, we are very concerned about the shortfalls in service mentioned by you, as they are way below the established standards at the Grand. Although the property has been providing accommodation to visitors for well over a hundred years, we believe in the changing requirements of todays traveller and have made plans to... More

Dubai
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 16 May 2013 NEW

We were traveling as a group of 2 young couples and heard a great deal about this hotel. Our review is bAsed on our 2 night stay at this hotel. The good The hotel looks old classic and if someone is looking to stay in a British-style hotel, this is the one (def not for us). The food is awesome.... More

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Manager_Grandhotel, Manager at Grand Hotel, responded to this review
16 May 2013

Dear Guest, We are saddened to hear that your stay with us was not as good as it should have been, and have taken immediate steps to trace the details of the shortfalls mentioned by you. We assure you that your comments will be taken seriously and actioned on immediately. We are aware of some urgent improvements to our rooms... More

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Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2013 NEW

We were a group of 6 adults & 2 children. Was the second halt after Kandy. Reached after a 3 hour drive & the welcome was good & the rooms were immediate given to us. Have excellent coffee chocolates at the front desk - a must eat. We had the garden facing rooms with good view. The food was extremely... More

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Manager_Grandhotel, Manager at Grand Hotel, responded to this review
17 May 2013

Dear Guest, Many thanks for your post and we are happy to learn that you have had an enjoyable stay with us. We are making some additions to our property and services, which I am sure you would be able to experience when you visit us next. Our singular aim is to provide to every guest an experience similar to... More

London, United Kingdom
Top Contributor
102 reviews 102 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 9 May 2013

We did not stay here but popped in for afternoon tea. The location is lovely. The ambience was relaxing and enjoyable. We were given a warm welcome. We sat outside under shade and had tea and cake overlooking the lawn and gardens. Very enjoyable experience and a must do when in Nuwara Eliya.

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 May 2013

Dear Guest, Thank you for visiting us during your stay in Nuwara Eliya and we are happy to note that you had enjoyed the few hours you spent at the Grand. To sip the legendary Ceylon Tea in the very highlands where they are grown, is infact becoming a must do to all visitors, which has made our Tea Lounge... More

Scotland
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 8 May 2013

Second visit to Nuwara Eliya, which we really like. First visit to the Grand though and were grateful to our agent in Sri Lanka for selecting it for us to stay in for a couple of nights. First impressions are a blast of colour as the gardens, which are very English park/manor house in style, are astonishing. No wonder they've... More

Was this review helpful? Yes
See 2 more reviews by DonkScotland for Nuwara Eliya
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 May 2013

Dear Guest, Thank you for endorsing the brand of hospitality provided by us. We are overjoyed to here that you had an enjoyable stay in our Hotel. Our award winning Garden is the result of the dedication and hardwork of our Farm and Garden team led by Mr. Nathan. We also have an expert in flower arrangements in Mr. Jason,... More

Cambridge, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 May 2013

Only got to stay one night here at the end of the Ceylon tour but it was worth the trip up country. Beautiful and very impressive rooms. Food excellent and service very good. Worth taking a trip into the local town to see the colonial influence on the buildings and browse around the markets to get a feel for the... More

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Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 May 2013

Dear Guest, We thank you for reviewing us and are happy to note that you had enjoyed your stay, although it was only for one night. Nuwara Eliya and the Grand has much to offer visitors and travellers, which certainly calls for a stay of at least 03 nights. We have developed some exciting new trails and excursions highlighting the... More

Colombo, Sri Lanka
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 May 2013

Went to N'Eliya with friends during the April New Year Holiday... we got-together at the Pub of Grand Hotel in the evening... the atmosphere is superb with touch of old British bungalow type hotel... service is good at the Pub n the food was simply delicious.... many might think it's too expensive but indeed it's value for money for anyone...

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
13 May 2013

Dear Guest, Many thanks for your review and we are delighted to hear that you enjoyed your stay with us, especially our Pub, which has been a watering hole for many traveller's for more than century. We at the Grand try to provide up-to date facilities while preserving the colonial character of the property. We look forward to serving you... More

Mumbai
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 2 May 2013

Wooow..really impressive..felt that I was transported to another past European era...Such amazing beautiful features..It is some old British government residence converted into a hotel...It even has a piano room with fireplaces and a pianist playing every evening and internet too(just in case u need it while listening to the piano)..It even has an Indian restaurant on its hotel grounds...And such... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
5 May 2013

Dear Guest. Our sincere thanks to you for your review and we are happy to note that your stay with us was an enjoyable one. The Grand Hotel has been providing accommodation for over 120 years, and has been constantly making improvements to the property and it's services , to delight our valued guests. I am sure you would be... More

Staten Island, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 May 2013

Stayed only for 2 nights at start of tour. The hotel is quite traditional in style. The staff we encountered were all very helpful and pleasant. Rooms (we had Room 22) are on the basic side, and lighting could be improved, but ours was clean and had all the necessary essentials - air con, free safe in room, hairdryer, daily... More

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bristol
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 29 April 2013

I have mixed feelings about this hotel - a 19th Century colonial building which was once the British Governor's residence - with the large rooms (ballroom and restaurant) and excellent billiard room that went with that. (If you want a competitive game of snooker, the Sri Lankan champion is there to take you on.) This is another Sri Lankan hotel... More

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
5 May 2013

Dear Guest. Many Thanks for your review and we are happy to learn that your stay with us was an enjoyable one. Nimal and Bala are both excellent Billiard & Snooker teachers and the former in fact is a regional champion and national level player. But more importantly both of them are excellent teachers. We have also made special note... More

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Hotel Summarization (Beta)

What travellers say

  • Sri Lanka(21)
  • Very good(7)
  • Dining room(5)
  • Mini bar(4)
  • Indian restaurant(3)
  • Old colonial(3)
  • Little England(3)
  • Breakfast buffet(3)

Additional Information about Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya District > Nuwara Eliya
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotels in Nuwara Eliya
#5 Family Hotels in Nuwara Eliya
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Grand Hotel Nuwara Eliya

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Grand Hotel
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