I was happy to be able to redeem SPG points for this room. We only stayed one night for a pub crawl downtown, and were happy with our stay. We were able to check in early with no problems. The shuttle service downtown was very convenient and the driver very friendly. He provided business cards with information for a return...
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Sounds like you had a fun time in Madison experiencing the local bars for a pub crawl. I am happy that you chose to stay with us while you were here. It is great that you were able to take advantage of our complimentary shuttle to get downtown. I want to assure you I have addressed your concerns regarding the...
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I stay at this hotel multiple times a year. Never once had a bad experience. The staff here is truly amazing and I am grateful to be able to stay here so frequently.
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We are grateful to have such a wonderful guest like you staying with us so frequently. Thank you for your wonderful comments; it’s nice to hear that a frequent visitor like yourself has never had a bad experience. I look forward to exceeding your expectations for your upcoming stays!
Best wishes,
Katie Johnson
Guest Services Manager
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We stayed at this hotel as part of their "Experience Madison" Package. We upgraded to the club level and found that every ammenity was worth the upgrade. We enjoyed the club lounge and met some wonderful people there. We received a great welcome gift, complete with a couple beers from a local brewery, and a gift certificate to use at...
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It is great you truly had a wonderful experience in Madison, I’m glad you were able to take advantage of our package and enjoy all of the amenities that come with it. I will be sure to pass on your fantastic comments regarding our staff to the appropriate department managers. Thanks again for your great feedback. I look forward to...
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It's so nice when your on the road to find a hotel that treats you like family. They go out of their way to make my stays wonderful. I won't stay anywhere else!! The food in the restrauant is so good I don't go anywhere else to eat. When in Madison stay at the Sheraton!!
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Reviewed 27 July 2011
Reviewed 18 February 2010
Wow, thank you for the great feedback. It is wonderful to hear that our staff helps you to feel at home while you are here. We truly appreciate your loyalty to the Sheraton and look forward to continuing to exceed your expectations.
Best wishes,
Katie Johnson
Guest Services Manager
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They invested in a surface remodel and it shows but you can't hide an old building.... Random smells clogged sink & tub, randomly running toilet and old towels mixed in with the new. Biz traveler for 1 night u will do ok, service was good and have the cool living room with computer stations on lobby floor. Free internet, No...
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Thank you for taking the time to review the Sheraton Madison Hotel. I want to apologize that we were unable to exceed your expectations. We are taking the necessary steps to fix and update any wear and tear of the building to provide the best experience possible for our guests. I appreciate your comments regarding the bathroom area and I...
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Only have one beef with the place.
We had won a $55 Priceline room at the Sheraton in January. We called to ask about having a king sized bed, and they said they were sold out. When we called the 800 reservation hotline number, they informed us that they had multiple king size beds available in both the traditional room...
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I am truly sorry for the misleading information you received, I can assure you I have addressed your comments with our Front Office Manager. Because you booked through a 3rd party site we cannot guarantee a bed type, our Front Desk Associate may have been confused with your request. It is great that you were able to enjoy and experience...
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This hotel is a nice place to stay. The rooms are clean and the staff is polite. BUT if I had to rate my stay based on my happiness there I would give it a zero score. During my stay one or two conventions/large groups were staying there. It was extremely loud, children and drunk people running around between 10pm...
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I am truly sorry that you did not have a nice relaxing stay with us. We did have a large convention at the Sheraton while you were here. Please know I have addressed your comments with the appropriate department manager and we are taking a closer look at how we can better handle noise situations like this in the future...
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My husband and I stayed 15 nights in the Sheraton waiting for my first grandson to be born. (We live 2000 miles from my family.) All the staff went out of their way to make our stay there an excellent experience. They made it feel as "home" as a hotel can feel. We were there through the Christmas. The pool...
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Wow, 15 nights is a long time to be away from home but is seems that we succeeded in making the Sheraton your home away from home while you were here. I am happy that you enjoyed your stay with us and hope to see you next time you are in town visiting your grandson and family. Also, Congratulations on...
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I love it when a hotel staff feels that nothing is too good for its guests. The service here was courteous, professional and genuine. They pride themselves on excellence here and it shows.
Special thanks to Liz Fitzgerald. She didn't care that we booked through a bargain third party site. She went out if her way to accommodate our room...
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“Service that rivals the Ritz” WOW we love to hear this. A courteous, professional and genuine staff is what we strive for and it is great to hear that we delivered. I will be sure to pass on your wonderful comments to our Staff and especially Liz. I hope to see you again soon so we can ‘wow’ you again!...
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Excellent hotel and value. Great beds. They have a free breakfast in the club room if you are at a certain rate or level. Only problem is you need a car to get to town or you can take their free shuttle.
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Thanks for the great response. I’m so happy that you enjoyed your stay with us and found our Sheraton Sweet Sleeper Beds to be so comfortable! The SPG perks are great at Starwood hotels, thank you for being a loyal Starwood Preferred Member. I look forward to your next stay.
Sincerely,
Katie Johnson
Guest Services
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