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Hilton Madison Monona Terrace

3.5 of 5
9 East Wilson Street, Madison, WI 53703
Hotel amenities
Ranked #16 of 63 hotels in Madison
4.0 of 5 stars 186 Reviews
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186 reviews from our community

What travellers say about this hotel
  • Great location(6)
  • Convention center(5)
  • Room service(5)
  • State Street(4)
  • Friendly and helpful(3)
  • Capitol building(3)
  • Hotel shuttle(3)
  • Very nice(3)
Traveller rating
    97
    47
    23
    11
    8
Only show reviews for Family (33) | Couples (46) | Business (74)
Date Rating
Veronica H
Yorkville, Illinois
Senior Reviewer
10 reviews
4 of 5 stars Reviewed 9 February 2012 NEW

Overall the hotel is very nice but the rooms could use some updating. More

Was this review helpful? Yes
David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
10 February 2012

Thank you for taking the time to review our hotel, and I'm glad you enjoyed your stay. We are actually in the process of renovating the entire hotel right now. A few of our floors have already been completed, and we anticipate the entire project will be finished in Spring 2012. We hope you can come back and join us... More

JustinHauschild
Farmington, Minnesota
Senior Reviewer
7 reviews
4 of 5 stars Reviewed 7 February 2012 NEW

Very clean rooms, comfortable beds, small but nice pool area, cozy bar. Great location. Great views. Close to great places to eat, capitol, and lake. Very expensive unless you are able to snag a room through something like Hotwire (which we did). More

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David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
11 February 2012

We love your description of the Hilton Madison as "Classy". That is certainly a characteristic that we strive for here. We are also so fortunate to be able to offer such great views in our downtown location. Please come and join us again soon. Sincerely, David Buss, Assistant Front Office Manager More

MarineJPD
Minocqua, Wisconsin
2 reviews
1 helpful vote
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I stayed during the last week of January and had a great stay. Check-in was easy and the associates were very accommodating. The Hotel is very clean, and my room was clean and very comfortable. When I travel, I'm particular about quiet rooms, comfortable beds and pillows, as well as a nice shower. All were satisfied. Breakfast was great and... More

Was this review helpful? Yes
David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
10 February 2012

Thank you for all of your candid comments. I am trilled that we were able to satisfy all of your needs during your recent stay. I have to agree with you... I truly enjoy the views from both sides of the hotel. We look forward to your next visit! Sincerely, David Buss, Assistant Front Office Manager More

DCJD2012
Washington DC, District of Columbia
Senior Reviewer
10 reviews
5 helpful votes
3 of 5 stars Reviewed 3 February 2012

This hotel has all that it needs - proximity to the Capitol, extremely close to Monona Terrace, good food, and clean rooms. I stayed here for one night and have no complaints. The rooms need updating, but it appears as if they will be doing that soon, and I was pleased that, as a Hilton Honors member, I was able... More

Was this review helpful? Yes
David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
10 February 2012

I am so glad you enjoyed yourself during your short trip to Madison. We are indeed in the process of renovating the entire hotel right now and anticipate the project will be finished in Spring 2012. We are honored to be the only hotel in Madison for you and look forward to your next visit in a newly renovated guest... More

Mistermoxy
Milton, Wisconsin
1 review
1 helpful vote
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

The Hilton is a great place. It's close to the Capital and walking distance to great eateries and fun shops. My stay was great as normal until I got home and realized I forgot my cell phone charger in my room. I took the chance and called the Madison Hilton. I was forwarded to housekeeping and nice woman on the... More

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David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
11 February 2012

Thank you for sharing your great experience here. We at the Hilton Madison take great pride in our customer service, and I'm thrilled we were able to return your phone charger. We look forward to your return to our hotel! Sincerely, David Buss, Assistant Front Office Manager More

Jackson H
Atlanta, Georgia
2 reviews
2 helpful votes
1 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Incompetent Staff, Poor Service. As an executive with a large telecommunication firm I will review this internally as well to ensure Hilton does not keep our account. Customer service starts with setting expectations, then delivering. If you make a mistake, then it's all about how you recover. The staff did none of these well at all. Including the management who... More

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David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
4 February 2012

Thank you for taking the time to share your comments on TripAdvisor. I’m sorry we were unable to accommodate you when your trip needed to be extended. As we are in a prime location in downtown Madison, our availability is constantly changing, and we often sell out very quickly. Had the request to extend the reservation been made upon check-in,... More

dobiqueenx2
Wisconsin
Senior Reviewer
9 reviews
4 helpful votes
3 of 5 stars Reviewed 30 January 2012

Upon arrival, it took forever to get checked into the hotel. Our room was nice as we had gotten the king size bed with whirlpool. Upon draining the whirlpool bath, the drain made a horrible and extremely loud noise and didn't want to drain properly unless I used one of the soap dishes to hold the plunger portion open. Was... More

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BPD2012
Minocqua, Wisconsin
1 review
1 helpful vote
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Whenever in Madison, I frequent the Hilton Madison Monona Terrace, most recent stay being 1/24/12. As always, I had another wonderful experience beginning with the pleasant staff welcome to the ease of check-in. The underground parking is also a plus keeping my vehical free of the outdoor weather elements. My room was wonderfully clean, quiet and spacious with an awesome... More

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birdieca
CA
Contributor
18 reviews
5 helpful votes
5 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

I arrived rather late after a long flight and was warmly welcomed. The room and the service exceeded my expectations as I was attending a meeting in the Monona Terrace. Go visit the FLW sites nearby at the University of Wisconsin, the conference center, etc. I lost a bracelet in the hotel and they made great efforts to locate it... More

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sue2louise
Chicago, IL
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

Our room overlooked Monona Lake. We turned our chairs around and watched the snow coming down. The staff was extremely helpful and always with a smile. If you don't mind walking, the location is fabulous. More

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Hilton Madison Monona Terrace Also Known As

  • Hilton Hotel Madison
  • Hilton Madison
  • Hilton Monona Terrace Hotel Madison
  • Madison Hilton
Address: 9 East Wilson Street, Madison, WI 53703

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