Had group of nearly 20 rooms reserved at this location for company sales meeting, as well as meeting room and 2 lunches. Accommodations met/exceeded our expectations. Meeting room was very adequate for our needs, and lunches were good. Hotel staff was very accommodating during the entire planning and reservation process. Follow-up to determine our satisfaction has been excellent. We will...
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Your comments mean a lot to us! Thank you for staying with us and we will see you next time! Happy Holidays!
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If you want a stay in a clean hotel with excellent service, stay here. The staff are friendly, efficient, and helpful. The food was great, and the rooms were clean and fresh.
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Thank you for your kind comments! Happy Holiday and come see us again.
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Not too many times I will stay at a hotel that has a bed I can get a good nights sleep on but this hotel has AWESOME beds. not too soft not too hard just perfect. I stayed two nights over the Thanksgiving weekend. room was pretty clean except the floor had a lot of stains on it. that was...
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Thank you the reveiw! The Garden Sleep System beds are exclusively at Hilton Garden Inn. They are wonderful beds!
Have a great holiday!
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After several trips to Springfield, the Hilton Garden Inn is one of the best hotels I have stayed at in the area and the first one I check for availability. It is conveniently located with easy access to the interstate. The staff is very friendly and helpful. If something is not right or up to expectations, when you talk to...
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Thank you for the feedback! We do have some tasty cook to order omlets! I will print out your review for the staff to see. Thank you again. Happy holidays
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Hotel was clean and staff friendly. Hotel is located just off the interstate and on main road. Many restaurants close by; within walking distance if you do not mind walking without a sidewalk.
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I stayed in the Springfield HGI last Thursday prior to a seminar on Friday. The room was adequate, although the bed was not the most comfortable I have slept on. I found the room to be quiet, the check-in to be quick, and the breakfast the next morning to be tasty.However, on my way to the hotel, my GPS led...
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Thank youi for staying with us!! I'm sorry your GPS sent you in the wrong direction. I'm gong to check into it and get it corrected. Thank you for your feedback.
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I recently stayed at the Hilton Garden Inn on Business. I chose it due to it's proximity to the Crowne Plaza, as I was atending a conference there and they were booked. The room was filthy with hair in the sink, and the tub. The carpet had so many stains, I couldn't see the original pattern. I won't discuss the...
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Dear Matt R,
Thank you for your feedback and I'm sorry for your experience. Our staff takes great pride in cleaning the hotel for our guests. Please contact me regarding your stay as I would like to discuss this with you further. Your comments are very important to us.
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I was driving through the area and needed to stop for the night. There were a number of choices and yes, I usually do stay at Hilton properties, but I did not expect such a great experience. The many staff members I came into contact with were fabulous! Not a bad one in the bunch! Not to mention the breakfast...
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Thank you very much!!! I will make sure I post your review on our board so our entire staff can see it. Thank you again!
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Outstanding customer service and extremely friendly staff from the moment we checked in until we checked out.
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I appreciate your nice comments! Thank you! We will see you next time.
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The best staff in any hotei that we have ever stayed in. They're super friendly. Need anything,just ask. The rooms are great and they have wonderful dinner and breakfast dining.The pool and hot tub are awesome. The only thing we don't like is LEAVING !
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Please come back! We all miss you! Thanks for responding.
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