I previously reviewed this hotel and was not very pleased. I am traveling again to the area next month and was going to give them a 2nd chance. Unfortunately upon calling the front desk and even speaking to the manager, a friend who is coming in to town to meet me was told, essentially, that the hotel did not care... More

I reserved the Ruby Room for 60 people the morning of April 6, 2013. The food was excellent and was kept warm and plentiful throughout our time there. Staff was friendly and efficient. I asked for pens for a game. The staff manager went to an office and brought back 60 pens for our use. Very nice. We were also... More

This was the headquarter hotel for our annual regional Women's Barbershop Convention. The sheets on the beds (not just mine, I asked around) were awful -- like they were made of wax paper. Evidently, according to housekeeping, yes, they are new. Someone should really look into this. I also think it is ridiculous to have to pay for internet these... More

We visited Springfield for a convention and some sight-seeing. This hotel is especially convenient when traveling by car, it is right off the exit of Illinois I55, and there is plenty of free parking. Lots of chain restaurants are right there as well (Bob Evans, Stake & Shake, Panera, Applebee's, etc.) The king sized room was large, had a nice... More

Average Crown Plaza with great customer service. I was in town for business and was very pleased with the staff. Located outside of downtown Springfield the hotel is right off the expressway. Plenty of restaurants near the hotel. The bar is very cozy and the bartender friendly. Room was clean, bed was comfortable and the internet was free (very slow... More

In short, avoid this hotel at all costs. For more information, read on: I have just concluded a week-long stay at this Crowne Plaza in Springfield. I have never posted a complaint online before in my life (in other words, I am not a chronic complainer) but my experience with this hotel was so awful that I feel compelled to... More

I can't compare this to other lodging in Springfield, since I'm not a regular in the town. However, it had most of the prerequisites I look for in a hotel - a comfortable room, good temperature control, and a decent shower. I did have issues with charging for Internet - in this day and time, it still amazes me that... More

I have stayed at this hotel about a half dozen times over the past five years, each time thinking that when I returned, the hotel will have updated its rooms and accommodations. No such luck. Dated carpet and fixtures in the rooms just leave me feeling less and less likely that I will return. I will say that the staff... More

The hotel was...ok. The front desk personnel were friendly, but the hotel itself had many problems. The computer crashed and created delays (backup with registration) and issues with reservations (which is probably why the front desk didn't answer the phone when calling from the room). There is no free wi fi unless you are a priority club member. The bathrooms... More