The hotel was nice and clean, however the bedding was all white. I accidently spilled nail polish on the Duve and was charged $70 because they would have to get a new bed cover I ageed to pay since it was my fault, however I wanted the bed covering since they were planning to throw it ou t. Thet

Needed a place to overnight while traveling, found a good deal online. I arrived very late, but found the clerk had my room waiting. Super quick check-in, friendly staff. The room was nice. The common areas are a little dated.

The room was comfortable and clean. Breakfast buffet was very good, great service. The hotel staff was very friendly and accomodating. The hotel offered a shuttle service that came in handy when we needed to go somewhere within 5 miles of the hotel. The location was great - good restaurants and a mall nearby. The Fireside Grill is a must!

The staff is very friendly and accommodating. I had no problem with the check in. The room was clean and comfortable. The front desk staff especially deserve props. The view was also beautiful, especially with the lake in the background. My only complain would be the breakfast options. While you can choose to do either the breakfast buffet or purchase... More

I could have easily given this hotel a very good or better rating, if it had not taken nearly 90 minutes to check in, because the hotel lost proof of payment (our room was being paid for the church that had invited us to come to Richmond). The minister had to drive 30 minutes, on Holy Thursday to show them... More

When I need to stay in Richmond with my son, age 12 and who has autism, this is the only hotel he will consider. He had to have a procedure done at CJW Hospital so we spent the night prior to and the next day here, rather than have him be cranky and uncomfortable on the ride home (over an... More

Reading the recent reviews, it seems that travellers are not taking into account the incredibly low price for the hotel. Is it a brand new 4-star property? Of course not. But you can almost always score rates of less than $65/night on Priceline... a steal for a hotel of its quality. I've stayed at the Sheraton South Park once or... More

We just got back to our room at 630pm after a long day on the soccer field to find it never had been cleaned. My daughter wanted to get a shower and sure enough housekeeping knocks on the door as soon as she got in. We asked if they could come back in 15 minutes after she finished. Sorry we... More

Stayed here for a business night, as other hotels in the area were booked. The hotel has many different rates so watch out. The upgrade to the conceriege level is not worth the extra money and the VIEW extra charge not a big deal. The conceriege level is a large room with the basic amenites at night. I was hoping... More