The hotel was plush and comfortable. The front desk did however, confuse the credit cards and we were charged for both rooms. They offered to correct it, but it was easier to rectify it on our end between friends. More

I was nervous to stay at this hotel after reading some of the reviews on Trip Advisor. I was very pleasantly surprised. OK the location is not great but the shuttle service more than makes up for it. Juanita was a driver a couple of days I was there and she really went above and beyond. She dropped me at... More

I have been a loyal Hilton customer for many years, but I was severely disappointed with this location. We checked into our suite to find light bulbs burnt out and the TV in the sitting area not working. I used the shuttle to go to the museum and the driver was wonderful, he gave me all sorts of tour information... More

Great staff, great room, reasonable valet parking cost. Super shuttle service. If you want to tour Richmond this is a great starting point. Shuttle is available just for the asking to anywhere in a 3 mile radius. That will get get you to most of the sights and the resturaunts in the ShackleBottoms More

I have stayed at this hotel three times in 2011, most recently this past week. I travel for business with colleagues and don't get to choose the hotel otherwise I would stay elsewhere. The hotel needs work, both to the physical building and to customer service. If anything, things seem to be getting worse, not better. The hallways need new... More

First off, I'd like to say that if I was rating this hotel on the doubletree hotels that I've stayed at in the past year, then this hotel would score 2/5 instead of a 3/5. However, I rated it a 3 because I'm comparing it to hotels I've stayed at in the past year overall. When we checked in we... More

When I have to stay downtown for business, I like staying here. Is it the fanciest and most up to date? No. But the staff makes up for it. Their friendly shuttle drivers will take you anywhere you need to go downtown. An experience I had during my last stay really sold me on this place. After a busy week... More

Staff is very misleading Not helpfull terrible noise in my room when neighbor flushed toilet sounds like a jack hammer More

Although the hotel is in the center of downtown, the hotel itself is in need of an upgrade in staff and customer service. The front desk people were quite playful and did not seem serious about what they were doing. Our room was nice, but the bathroom was old and in serious need of renovation. There were no food services... More