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Country Inn & Suites By Carlson, Richmond West at I-64

2.5 of 5
8010 W Broad St, Richmond, VA 23294
Hotel amenities
Country Inn & Suites By Carlson, Richmond West at I-64
Ranked #15 of 86 hotels in Richmond
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138 reviews from our community

Traveller rating
    90
    26
    17
    3
    2
See reviews for
Families
43
 
Couples
40
 
Solo
5
 
Business
30
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
wgbohmer@aol.com
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

Nice Hotel tucked away from the main road. They had a great breakfast for the money and different hot items every day. There were also Belgian Waffles. The rooms were decent with a small refridgerator. Close to good restaurants and not to far from downtown. This was first stay at property and would stay again. The only negative was there... More

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See 2 more reviews by bohmerdg for Richmond
Bridgeport, Connecticut
1 review
5 of 5 stars Reviewed 4 May 2013

My sister and I stayed at the hotel in April. The front desk was staffed by the friendliest, most efficient, accommodating people! We changed our room when we got there--Dominique was very helpful. Jose was at the desk when we were looking for a sweet treat--great cookies--and was so pleasant. Jennifer checked us out and couldn't have been nicer--she helped... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
6 May 2013

Dear gail b, Thank you for telling us about your stay with us. We appreciate all of your feedback. We really appreciate your comments. We will pass these comments on to our staff. They always appreciate hearing good comment about their service. Thank you for your time. We hope to see you again in the future. Sincerely, Country Inn &... More

Antwerp, Belgium
Top Contributor
70 reviews 70 reviews
59 hotel reviews
Reviews in 61 cities Reviews in 61 cities
170 helpful votes 170 helpful votes
5 of 5 stars Reviewed 26 April 2013

This property has the usual looks and homey atmosphere as expected from Country Inn. Rooms are excellent value and the complimentary breakfast makes a good jump start for your day. I recommend this hotel and would definately return when in the area.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
28 April 2013

Dear cruzaddicts, Thank you so much for your review. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing feedback about their service. Thank you for staying with us. We hope you will visit us again in the future. Sincerely, Country Inn & Suites Richmond West More

Roanoke, VA
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 24 April 2013

The hotel was basic and clean, but the noise was awful. Outside, there seemed to be a lot of motorcycles nearby and a restaurant across the street blaring music all night. I had to blare the TV in order to hear overe the noise. Inside, I could hear what was going on in the next room, and every time someone... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
28 April 2013

At the Country Inn & Suites Richmond, we take guest feedback very seriously. We are looking into this matter. We value all guest feedback. It allow us to make changes to the hotel to make it better for all of our guests. Sincerely, Country Inn & Suites Richmond More

Natick, MA
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 22 April 2013

Just returned from our road trip from Hilton Head Island to Boston. We booked this hotel on "hotels.com". (big mistake) When booking, we specified that the room needed to accommodate 5 adults. We walked into a room with 2 queen beds, and no place for the 5th person to sleep! We had to request a roll away and was charged... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
28 April 2013

Dear Guest, Thank you for your feedback. We strive as a hotel to provide a clean,safe, and comfortable place to stay. We are sorry that you were not satisfied. We will pass this information on to our staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you,... More

Easton, Pennsylvania
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 21 April 2013

My wife and I stayed at the Country Inn & Suites in Richmond during the nights of April 4th and 5th, 2013. There was ample parking in their well lit parking lot. The staff was friendly, check-in was quick and easy and we entered our room in a matter of a few minutes upon arrival. Our room was a typical... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
28 April 2013

Dear TheSimpleTraveler, Thank you for telling us about your visit. We appreciate your feedback.. Thank you for telling us your concerns about the breakfast service. We are always looking for new ideas to make this service better. Thank you for your time. We hope you will visit us again in the future. Sincerely, Country Inn & Suites Richmond West More

Hamilton, Ohio
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 April 2013

This hotel is very nice and the staff is helpful. The rooms are nicely decorated and comfortable. The pool and the workout rooms are nice. The complimentary breakfast each morning was a treat. It is a little hard to find, but worth it!

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
15 April 2013

Dear mlrosado, Thank you for telling us about your stay with us. We appreciate all of your feedback. We will pass all of your feedback on to our staff. They always enjoy hearing about their service. We are so glad that you stayed with us, and that we could accommodate you. Thank you so much for your time. We hope... More

Summit, New Jersey
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 7 April 2013 via mobile

This hotel let us down in so many ways. We just stayed last night and checked in very late. The front desk person was dirty & disheveled and while he was nice enough His appearance was off putting. The hotel had not cleaned the lobby, there were crumbs on the steps up to pur room and candy wrappers on the... More

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
8 April 2013

At the Country Inn & Suites, we strive to provide all of our guests with a clean, safe, and comfortable place to stay. At the present time we have reached out to this guest. We do value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for future guests to the... More

Bodelwyddan, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 April 2013

We recently stayed at this hotel after a visit to Washington . The receptionist was pleasant when we checked in. The room was lovely but was not cleaned daily as there were bits on the carpet that remained there throughout our stay, also one day was card left stating they could not clean our room as the do not disturb... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
8 April 2013

Dear Beverley, Thank you for telling us about your stay with us. We are very sorry for the issues that you encountered while staying with us. We have passed this feedback to our staff. We value all guest feedback. We are sorry that you were not satisfied with the housekeeping staff. We will make sure that we pass that on... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 March 2013 via mobile

We got to the hotel at 2 in the morning to find that our suite room we wanted was not available due to overbooking. But the staff was great and the guy gave us 2 rooms with 2 queen beds for the price of one (85$). The rooms were spacious and the beds were COMFORTABLE!!!! They also had free cookies... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
29 March 2013

Dear Pmcdoug, Thank you for telling us about your stay with us. We are very sorry that you room was not available when you arrived. We hope that your new room was ok for you. We are sorry for the inconvenience. Thank you for all of your feedback. We will pass it on to our staff. Thank you so much... More

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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Also Known As:
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel
Country Inn And Suites By Carlson, Richmond West At i-64
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond
Address: 8010 W Broad St, Richmond, VA 23294
Region: United States > Virginia > Richmond
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Richmond
#24 Business Hotels in Richmond
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more   less 
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Country Inn & Suites By Carlson, Richmond West at I-64
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