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Country Inn & Suites Richmond/I-95 S

2.5 of 5
2401 Willis Rd, Richmond, VA 23237
Hotel amenities
Country Inn & Suites Richmond/I-95 S
Ranked #51 of 86 hotels in Richmond
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47 reviews from our community

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Date Rating
North Canton, Ohio, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 17 April 2013 via mobile

The hotel was average but clean. The service was ok but could have been more friendly, no smiles or pleasantries. Needed a taxi and they called a smelly guy with a dirty car, hum. It was odd that they had cats running around outside the front door of the hotel.

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Muskego, Wisconsin
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 14 April 2013

We stayed one night as walk-ins in the Richmond area. We chose this location due to the price in a hotel coupon book, as well as knowing the quality of the chain. We weren't disappointed. The desk clerk at our walk-in 10pm check-in was very friendly and patient, even though she had problems looking up my Carlson rewards membership number... More

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Pittsburgh, Pennsylvania
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 11 March 2013

I booked and pre paid for 2 nights. My husband and I stayed the first night, and decided we would not be staying the 2nd night. We checked out early (by 9am) the next morning. I informed the desk clerk we weren't staying the 2nd night and that I was checking out and would like a recipt and a refund... More

Was this review helpful? Yes 4
Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review
15 March 2013

Dear 190Marcys, We appreciate your feedback regarding this recent stay. This type of feedback will be shared with our management so we can ensure these types of situations do not happen again. Thank you for providing this information for us. More

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Ontario
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 10 March 2013

We stayed here en route to somewhere else. It's very close to the hwy and easy to get too. The room was pretty average - nice though. Clean and comfortable. We didn't require much so I can't comment much on the staff. Check in and check out was very straight forward and the front desk person was friendly. We had... More

Was this review helpful? Yes 1
Summerside, Canada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 21 January 2013

We had the opportunity to stay here on two occasions in January 12 this was a very compfortable hotel to stop at. One year later, the towels were shredding, the sheets were completely worn thin and the complete door lock system was missing causing our door to not close properly.. Thinking that this chain of hotels were on the upper... More

Was this review helpful? Yes 2
Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review
25 January 2013

Dear PatskiMontreal, We sincerely apologize for your experience that you had with this property. We appreciate you bringing that fact that some of our towels and bedding need to be replaced in that room and also the problems you had with your door. We have passed this along with our management team and will look into this at once. If... More

New York City, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 January 2013

Conveniently located off of I95, we stopped late at night and checked a couple before settling on this hotel. While we were parked out front, another car pulled up behind us out of view of the door and sat there for a few minutes before a young woman (girl) jumped out and ran around the back of the hotel. The... More

Was this review helpful? Yes 2
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 22 December 2012 via mobile

Started off on the wrong foot. Attempted to call the hotel to be sure that we were heading in the right direction but no one at the hotel answered for a solid 5 minutes. When we arrived 2 hotel employees were out front of the hotel taking a smoke break. No wonder our call didn't get answered. Room was dated... More

Was this review helpful? Yes 3
Sarasota, Florida
Top Contributor
168 reviews 168 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
181 helpful votes 181 helpful votes
2 of 5 stars Reviewed 8 October 2012

Good location off I-95, that's it! This area is not the best stop off the highway. Lighting on parking lot is strong and it was good to be able to see my car parked, because the area was questionable. The hotel seems okay on the exterior, but when you walk in, it looks unloved, and worn out. The front desk... More

Was this review helpful? Yes 1
Carlson Hotels C, Online Customer Care at Country Inn & Suites Richmond/I-95 S, responded to this review
15 October 2012

Dear Guest, We thank you for providing feedback on your recent stay with us. We apologize your stay did not meet your expectations. We have shared your feedback with our management in an effort to make the improvements needed. We hope that if you are ever in the area again you will give us another opportunity. More

WInchester
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 September 2012

We have stayed here on 2 diffrent occasions. Both times were very nice. From making the reservation to checking in and out, the front staff has always been very nice and professional. The rooms are clean and the beds are comfortable. We will stay here each time we visit this area in the future. It is also very afforable which... More

Was this review helpful? Yes 1
Virginia Beach, Virginia
Senior Contributor
45 reviews 45 reviews
44 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 25 July 2012

We stayed here 4th of July week for one night. on a 100+ degree day you would think that the AC would have at least been running before we arrived...nope. Otherwise, the staff was friendly whenever you saw them. The room was fairly clean. The bathroom sink was held up by a piece of wood. The positives about this hotel... More

Was this review helpful? Yes 2
cx_rhmd, Manager at Country Inn & Suites Richmond/I-95 S, responded to this review
2 August 2012

Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are working diligently to improve the high speed internet service in our hotel. I understand that this is an important amenity for our... More

 
 
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Additional Information about Country Inn & Suites Richmond/I-95 S

Also Known As:
Country Inn & Suites Richmond/i-95 s Hotel
Country Inn & Suites Richmond/i-95 s Hotel Richmond
Country Inn And Suites Richmond/i-95 s
Country Inn Richmond
Richmond Country Inn
Address: 2401 Willis Rd, Richmond, VA 23237
Region: United States > Virginia > Richmond
Amenities:
Business Centre Fitness Centre Wheelchair access
Hotel Style:
Ranked #51 of 86 hotels in Richmond
Price Range: $
Hotel Class:2.5 star (2.5*)
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