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Holiday Inn Express Downtown Richmond

2.5 of 5
201 East Cary Street, Richmond, VA 23219
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Ranked #28 of 85 hotels in Richmond
4.0 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    10
    29
    12
    4
    4
Date Rating
SGrnfield
Richmond, Virginia
Senior Reviewer
6 reviews
3 helpful votes
4 of 5 stars Reviewed 28 December 2011

It's not great. It's not bad. I would have given 3.5 stars had that been an option. It's within walking distance of all the downtown attractions. Stayed here for a night because I went to a concert at the National. I was upgraded to a suite based on my PC status. If you're apprehensive about questionable urban environments, I would... More

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VicF70
King George, Virginia
Senior Contributor
34 reviews
16 helpful votes
5 of 5 stars Reviewed 21 December 2011

I was expecting the usual - a good HI Express. Not so, it was better. Arrived in the early evening to be welcomed by a very nice young lady. She quickly got us registered and on our way to our room. We opened our door and were delighted to find we had been upgraded to a two room, Double Suite.... More

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beaufordtjustice
elizabeth city
Senior Reviewer
9 reviews
2 helpful votes
4 of 5 stars Reviewed 13 November 2011

Spend one while in town visiting some local tourist attractions. Staff was helpful. Shower curtain was broken. It was reported to staff on the way out and I hope it got fixed. I thought the hotel was in a good location and a short walk (10 to 15 minutes) to several sites. Parking is very tight below the hotel. I... More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
18 November 2011

Thank you for taking time to share your comments from your stay last week. I am pleased to hear your enjoyed your stay. Yes, the shower curtian and rod were repaired that morning after you reported to us. We hope to have you as our guest on your future visits to Richmond. More

Zoxil
Princeton, NJ
Senior Reviewer
10 reviews
9 helpful votes
3 of 5 stars Reviewed 30 October 2011

Stayed at this property on a Sunday night. Room was large and everything worked. Actually thrilled that the shower head was something like 6 feet 4 inches high... I'm 6 feet and I hate having to hunch under a low shower head to get my hair wet, so this, and the good water pressure, made this one of the better... More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
9 November 2011

Thank you for taking time to share your comments. The area around the hotel is businesses and financial buildings, so Sunday nights, the area is very quiet. As always we encourage our guest to use caution as in any center city location. I appreciate the recommendation on the cafe, I have never tried before and will now be able to... More

Dave B
Lewistown, Montana
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed 29 October 2011

We enjoyed our stay at the Holiday Inn Express. It is a clean property, recently renovated. Front desk service was good. Breakfast was very good. It is located within walking distance (half mile) of good eating downtown and museums and historic sites. The price was good for a decent downtown property. We would recommend. More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
9 November 2011

Thank you for sharing your comments and recommendation. I am pleased that you had a good stay with us while in Richmond. We hope to have you as our guest when you plan a future visit to Richmond. More

jmarie426
Massachusetts
Contributor
16 reviews
4 helpful votes
4 of 5 stars Reviewed 26 October 2011

I knew that I would be getting to town before checkin, so I called ahead of time to see if it was possible to checkin around 11. They said that was unlikely, as they were full the night before and checkout isn't until 11. They did tell me, however, that it would be possible to make a note on my... More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
9 November 2011

Thank you for taking time to share your comments. I am truly sorry for the means in which your check in was handled. This is not the service you expect ,nor the service we strive to provide. I can assure you that I have reviewed and discussed our early check in request and procedures with the Guest Service Staff, including... More

travelmum99
Colorado
Senior Reviewer
9 reviews
5 helpful votes
3 of 5 stars Reviewed 24 October 2011

This hotel is okay - easy to get to, decent rooms, good breakfast typical of the Holiday Inn Express chain. As other reviewers have said, it is pretty isolated although there are restaurants (many of which are closed on weekends) within a short walking distance. The neighborhood is a little dicey at night and we were approached by panhandlers so... More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
9 November 2011

Thank you for taking time to share your comments from your recent stay with us. I appreciate the comments and we share your comments with our entire staff. I am glad to hear you found our staff to be helpful and friendly. I am sorry about the panhandlers. The city has done a good job in trying to eliminate this... More

Cartrek
2 reviews
4 of 5 stars Reviewed 18 October 2011

On a business trip, was looking for something not in downtown. Stayed one night, appreciated the easy garage access, and in-out priviledge with only one reasonable $10 charge. Location is quiet, perhaps a bit out of the way but easy to get to. Rooms were nice, clean, well appointed. No shortage of hot water! The suite was very reasonable for... More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
9 November 2011

Thank you for taking time to share your comments from your recent stay with us. I am glad you enjoyed your stay with us. We do take pride in providing excellent guest service. It seems we met our goals during your stay. Again, thank you for takign time to share your comments. We hope to ahve you as our guest... More

Chulolaw
Atlanta, Georgia
Senior Contributor
49 reviews
52 helpful votes
3 of 5 stars Reviewed 18 October 2011

I arrived late to find a room that housekeeping did not run through. The sheets were not clean and the walls and carpeting are showing their age and wear and tear. I found that the room was not cleaned thoroughly and the furniture had some sticky substance on it like a coffee cup or soda/juice container had been there. I... More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
9 November 2011

Thank you for taking time to share your comments. I am truly sorry that you were assigned a room that was not ready for our guest. This should never occur and we have reviewed our process to ensure this does not happen again. I am pleased to hear that the staff was accommodating and happy to assist you. Again, thank... More

Stimmo25
Melbourne, Australia
Senior Contributor
27 reviews
14 helpful votes
4 of 5 stars Reviewed 17 October 2011

We stayed 3 nights and enjoyed our stay. The hotel is located reasonably close to downtown, however there is not a big choice of restaurants within walking distance of the hotel. The check in and out was quick and the staff friendly and efficient. The room was quite large and comfortable and very clean. The wi fi was quick and... More

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hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review
9 November 2011

Thank you for taking time to share your visit with us. I am glad you enjoyed our Express Start Hot Breakfast. I am sorry you experienced your keys not working when you returned. In revieing our communications. The desk staff did note about your door not being secured, and we did discuss this with the entire housekeeping and maint staff... More

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Holiday Inn Express Downtown Richmond Also Known As

  • Holiday Inn Express Richmond
  • Holiday Inn Richmond
  • Richmond Holiday Inn
Address: 201 East Cary Street, Richmond, VA 23219

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Holiday Inn Express Downtown Richmond
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