This is not my normal review. Fellow business travelers and myself arrived at the JW Marriott in Buckhead late in the evening after a busy of day of traveling to discover the hotel did not have any available rooms, even though we had guaranteed reservations. What could have been a disaster and a very disappointing customer experience was turned into... More

I see my fair share of hotels, and when you've seen one... well you haven't seen the JW Marriott in Atlanta!! Truly exceptional service sets it apart in everything from room service (can you whip up x that wasn't on the menu) to an amazing chef (seriously, the BEST room service I've ever tasted and others in my group said... More

Admittedly, I stay @ the JW Marriott Buckhead a lot (75 nights annually @ this property) so the service is great. Everyone on the staff goes out of their way to know your name and greet you by your name. The rooms are for the most part large, and there is a good hotel gym on the property. The lobby... More

This is a very fine facility, but MINOR factors have affected every stay I've had here. Fine-tuning needs to be done to create a 'mindset' to assure every staff member is in alignment with providing full excellent customer service and quality. The majority of the troops are on board and the few stragglers need to get in step! This hotel... More

Stayed here for a business conference, had a very nice stay. Rooms are large and comfortable, service was great. Not a lot of places to eat nearby, and the restaurant was never open for dinner, even though it was posted that it would be. The bar had a decent menu so that helped, but it's a bar. The staff was... More

Upscale hotel, great location & commendable customer service. From the seamless ease with changing my reservation to the spacious delightful room & sumptuous buffet breakfast, my family & I, enjoyed our stay tremendously.

We came here to celebrate our wedding anniversary and wanted an upscale top-notch experience. We got it! Every member of the staff seemed to know us and anticipate our needs. We had a beautiful and spacious king corner suite with lots of amenities. The skyline view of Atlanta was dreamy. The free breakfast and happy hour on the concierge level... More

This is how you want a "luxury hotel" to look, feel and act. From the gracious welcome by the doorman who gets your name and passes it quietly by headset to the front desk, the check-in clerk who then escorts you to the elevator and the elegantly decorated and furnished room with a drop-dead view of downtown Atlanta, this is... More

We had a problem with our reservation. While that was annoying, the service we received was horrific. So bad, in fact, we LEFT the hotel and found another property in 5 minutes. Atlanta is just too big of a city to tolerate bad service. There are hotels that treat you like royalty far beyond what you deserve simply because you... More