The Ellis Hotel used to be my go to spot in Atlanta, with friendly service, quality rooms, and a top-notch restaurant. But times have changed; I just got back from my latest stay at the Ellis, and its likely to be my last. - The A/C didn't work so the room was hot all night, I complained to management, and... More

Location is excellent, in downtown and the same block as a "subway" entrance. Our room was quiet. However, the room was a bit dusty, and the bed was dated. I was going to give a higher rating up until check-out. Customer service was very good when not busy. But, for a hotel that advertises a separate women's floor, when busy... More

One of the best hotel stays, superb! looks like Kim and his staff have changed my opinion of this hotel, for the better. Last year I had an overall negative experience that I listed in Tripadvisor, and contacted the general manager as well. The new general manager (apparently there has been turnover in staff and in management) asked me to... More

Brenette provided excellent customer service, She was attentive and proactive in anticipating needs. I raised a concern upon checking in. She immediately addressed it and make my stay wonderful. This was a true display of southern hospitality. The entire staff was friendly, professional, yet warm.

To purchase a comfortable hotel, at a reasonable price, near several downtown Atlanta attractions, the Ellis Hotel is an excellent choice. Situated approximately four blocks west of I-75, the hotel is easy to find. Like many of the downtown hotels, the Ellis does provide a valet service for $25.00 per day. The hotel itself is listed on the National register... More

Great staff and great hotel downtown. Rooms a bit small though but you get access to downtown and lots of other places. A bit pricey though..Their breakfast is very good although the sitting area is quite small. Again, they have wonderful and helpful staff

Forget about seeing the valet when you need him. Save yourself the wait and money and park at one of the inexpensive garages all around the hotel. My first two nights I waited for him, by the third it was more of a test. I always saw him- just inside near the bar and never when I was out in... More

The entire staff is amazing. Considerate and knowledgeable, all around. Love the $1 wine happy hour, featuring some decent vineyards, and the appetizer menu in bar offered an affordable cheese plate. The bedroom is a bit small, but quiet and comfortable. Chief negative is the technology embraced by the hotel. The pass-key system that they utilize is old and frustrating,... More

I have to say, on every level, from the moment I walked in the door until the moment I left, this was the friendliest and most polite staff of people you could wish for. I was on a business trip by myself in Atlanta. Great experience #1, I used the MARTA to the hotel and popped right up across the... More