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Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5
5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Hilton Garden Inn Albuquerque / Journal Center
Ranked #37 of 144 hotels in Albuquerque
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51 reviews from our community

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Date Rating
Orange Park, United States
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

Hotel is just off I-25 North in Albuquerque and next to the only Cracker Barrel in the city. Also just a few miles south of the Sandia Casino and Hotel resort and 15 min from Airport. Very comfortable, secure and great staff!

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Seattle, Washington
Top Contributor
102 reviews 102 reviews
69 hotel reviews
Reviews in 53 cities Reviews in 53 cities
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed 9 May 2013

This is a 4-story boutique type hotel on the northern stretch of I-25 with good access for Santa Fe, the casino and the Sandia Tramway. It's also a nearby location for the Balloon Festival and events in the northern part of the town. I found some downsides, though - the time on the room clock can only be changed by... More

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See 6 more reviews by Zoom_Gotti for Albuquerque
Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
10 May 2013

Thank you for choosing to stay at our hotel, and for your very through review. I am glad to hear that you enjoyed your stay and that you found our location ideal. I will be sure to share your comments with my Housekeeping Department regarding the clocks. We certainly do not want to inconvenience anyone by having the wrong time... More

Colorado Springs, United States
1 review
2 of 5 stars Reviewed 8 May 2013

Hotel staff was extremely inflexible when a co-worker reserved the wrong Hilton Garden Inn. The hotel staff would not transfer his reservation (which was paid for by HHonors points) to the right hotel. I thought they should have treated a HHonors member better than they did

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Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2013 via mobile

Stayed here for two nights for business. Received an upgraded room due to my Diamond status. Resturant had great food. Only complaints was finding hairs in the shower and on towels from previous users and they did not have the fit kits for guest available. Room was very nice.

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Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
7 May 2013

Thank you for your review! We are happy to hear that overall your stay was enjoyable. We certainly do apologize regarding your linen issue. Please know that this was brought to the Housekeeping Department's attention. Regarding the Stay Fit Kits... we do have these available at the Hotel. Our friendly Front Desk Staff is happy to provide these upon your... More

Coon Rapids, MN, United States
1 review
4 of 5 stars Reviewed 23 April 2013

This is a nice hotel, conveniently located off the interstate. Even though it's close to the highway, noise wasn't an issue. The hotel is clean, comfortable and friendly. For business travelers, the wi-fi is actually reasonbly fast. Restaurant and bar on site, so you don't need to leave but if you do, Denny's and Cracker Barrel are within 100 yards... More

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Review collected in partnership with Hilton Garden Inn

Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
26 April 2013

Thank you for taking a moment to share your experience. I am happy to hear you found our location to your liking. We look forward to welcoming you back to our property in the not too distant future. More

COTTONWOOD
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 April 2013

This Garden Inn Hilton Hotel is the cleanest place that we have seen in awhile & the amenities & staff couldn't treat anyone better. When we come through again we know the place that we will stay for the evening. Than You for making our stay SPECIAL in many ways than one.

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Review collected in partnership with Hilton Garden Inn

Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
23 April 2013

I am very happy to read the comments about your recent stay and glad that you found our staff and the amenities of our hotel to your satisfaction. We look forward to seeing you again soon....safe travels. More

1 review
3 of 5 stars Reviewed 6 April 2013

not greeting s the guest upon check in. And when I call for wake up call there is nobody answering the phoen for almost 4 times that I called. And no apology respond to this problem. I like the hotel overall and the restaurant staff are very helpful. THe fitness center air condition need to be fixed it was warm... More

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Review collected in partnership with Hilton Garden Inn

Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
11 April 2013

Thank you for your review of your recent stay with us. We appreciate your feedback. We certainly do apologize for the inconvenience you were caused, by not having your phone call answered. I assure you this issue has been addressed with our Front Desk Staff, so that this does not happen again. In addition, we have our Maintenance Staff looking... More

Denver, Colorado
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 April 2013

The hubby and I spent a night here in late March between long days on the road. It was conveniently located near the interstate and there are plenty of places to eat within a three or four mile radius. With me, hotel rooms often get down to the bathrooms. If necessary, I could easily sleep in my car, but, my... More

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See 3 more reviews by almostelderlycouple for Albuquerque
Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
8 April 2013

Thank you for taking the time to share your thoughts on your recent stay with us. I appreciate you mentioning your concerns with the Guest Bathroom. Please feel free to contact the Hotel directly, so that we may get your name and the room number you stayed in. We'd then be happy to address these concerns, as we were not... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 April 2013

Hotel is a nice place to stop in the Albuquerque area. Very convenient to the interstate. Would b e a super place to stay for the Balloon Festival. The hotel has a restaurant that serves a full breakfast (not included with room) but is reight next door to a Cracker Barrel Restaurant.

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Review collected in partnership with Hilton Garden Inn

Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
11 April 2013

Thank you for your review. You are correct when you write we would be a "super place to stay for the Balloon Festival". We are just under 4 miles from the Balloon Fiesta Park. We would love to have you as our guest in October during the 2013 Albuquerque International Balloon Fiesta! Our onsite Restaurant is open daily, and serves... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 29 March 2013

I was upgraded to one of their suites and the room was very nice. Once you entered the room there was the standard table for working at along with an arm chair, sofa, and TV. Down the "hallway" was the bathroom and closet and then the sleeping area, along with a 2nd tv, was in the rear. The bed was... More

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See 2 more reviews by Grego80977 for Albuquerque
Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review
1 April 2013

We appreciate the opportunity to accommodate you. Thank you for your kind words and wonderful description of our King Junior Suite. We look forward to seeing you the next time you are in Albuquerque! More

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Garden Inn Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn
Albuquerque Hilton
Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 144 hotels in Albuquerque
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
** This hotel is scheduled to open July 11, 2004, and will begin accepting reservations on or after that date. **Located on Albuquerque's north side, The Hilton Garden Inn Albuquerque Journal Center is just minutes away from the Journal Center business district, as well as downtown. We are an easy 15 minute drive from Albuquerque International Airport. Major nearby corporations include, Northrop Grumman, Honeywell, Intel, and General Mills.... ... more   less 
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