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Hyatt Place San Antonio Airport Hotel Reviews, San Antonio

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Hyatt Place San Antonio Airport

3.0 of 5
7615 Jones Maltberger Rd, San Antonio, TX 78216
Hotel amenities
Hyatt Place San Antonio Airport
23 traveller photos
Ranked #132 of 343 hotels in San Antonio
3.5 of 5 stars 121 Reviews
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121 reviews from our community

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Date Rating
Kansas City, Missouri, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Security and management problems!”
2 of 5 stars Reviewed 7 May 2013 via mobile

This location has a security issue that isn't being addressed. We had a break in between 7:45 am(when we put the bag in the car) and 8 am Sunday morning. They broke the window and grabbed the bag. We asked to speak to a manager and were told he would call us Monday. Not only did he not call but... More

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Seattle, Washington
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Great value, nice rooms, good service”
4 of 5 stars Reviewed 3 May 2013

This is a very nice hotel. Large rooms, very clean, quiet. The service is exceptional. The breakfast not so much. We have stayed here several times and will come back again. Can't beat it for the price.

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See 4 more reviews by drjfkennedy for San Antonio
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
6 May 2013

Dear Drjfkennedy, Thank you for taking the time and providing us with your feedback on TripAdvisor. I wish to extend a sincere apology that breakfast did not meet your expectations. We certainly apprieciate your comments and will use this as an opportunity to help improve our service. Please let me know when your travels bring you back to our hotel... More

St. Petersburg, FL
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
“Fantastic Experience”
5 of 5 stars Reviewed 23 April 2013

For the life of me, I cannot imagine how anyone could say anything less than wonderful about this hotel. I travel very frequently for work, and I'm used to staying in very high end hotels. Despite the fact that Hyatt Place is Hyatt's "economy suite" chain, the rooms are spacious, comfortable, and really quite stylish. I was in town for... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
6 May 2013

Dear MarkBinStPete, A sincere THANK YOU for taking the time to provide us your comments on TripAdvisor and for the positive feedback. It’s a fabulous feeling to read positive comments like yours to the team. We realize that when selecting a hotel there are many choices and on behalf of the staff here at the Hyatt Place San Antonio Airport... More

South Florida
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“This hotel is a NIGHTMARE”
1 of 5 stars Reviewed 20 April 2013 via mobile

Have you ever stayed at a hotel where they offer Wifi but it never works? Then you wake up the next morning and there is NO HOT WATER to take a bath? They you speak to their director of sales (Jessica?) and she offers you points to make it up for their mishaps, but doesn't honor her promise? In top... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
23 April 2013

Dear WorldwideTraveler55, Thank you for taking the time to provide us your comments on Trip Advisor. I wish to extend a sincere apology for the shortcoming experienced and truly appreciate the feedback. As previously mentioned the hotel is undergoing some changes both with management and procedure. All of the changes coming into place are with one thing in mind to... More

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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“What a Deal!”
5 of 5 stars Reviewed 17 April 2013

The staff at this hotel were very friendly and helpful. The hotel was clean and comfortable. The room had a full mini kitchen with pots/pans, utensils, servicewear etc... everything you need for a long stay. The pool area was lovely with a built in grill. When we arrived we saw a group grilling and sitting pool side playing board games.... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
23 April 2013

Dear JDPK, Thank you for taking the time to provide your positive feedback on Trip Advisor . I sincerely enjoying reading comments like yours, exceeding our guest expectations and offering purposeful service is what we strive for here at the Hyatt Place Airport/Quarry Market. We realize you have a choice when staying in San Antonio and we would like to... More

Minnesota
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Security problems”
3 of 5 stars Reviewed 14 April 2013

I stayed here 4-5 times over the summer and fall of 2012. I came back because I like the location ... a little further from the airport, right across from very good shopping and dining, and very close to Trinity University. I like the property - the rooms are spacious and the pool is nice, but the internet is ridiculously... More

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See 2 more reviews by ckmielke for San Antonio
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
23 April 2013

Dear CKMielke,, Thank you for taking the time to offer your comments on Trip Advisor. I wish to extend our heartfelt apologies for the issues encountered during your visit. We are disappointed that you were not satisfied with your stay and that you left with a negative impression of us. Security and the safety of our guest is a top... More

Miami, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great Service, nice room”
4 of 5 stars Reviewed 10 April 2013

You can't beat this hotel for business. The staff is super friendly when you check-in; cold bottle of water and a newspaper at the ready. The breakfast is more than adequate (and included!). Lobby area is comfortable for relaxing if you want ot get out of your mini suite. The rooms have a separate sitting area and vanity mirror. Quite... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
13 April 2013

Dear Kimba D, Thank you for taking the time to provide your positive feedback on Trip Advisor . Whether you are here for business or pleasure my staff and I strive to make the Hyatt Place Airport/Quarry Market your home away from home. We would like to thank you for choosing the Hyatt Place Airport/Quarry Market and for your wonderful... More

Scottsdale, Arizona
Top Contributor
146 reviews 146 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
46 helpful votes 46 helpful votes
“everything about this hotel was top notch”
5 of 5 stars Reviewed 6 April 2013

We spent one night here and wished we could have stayed longer. The staff that greeted us made us feel "at home". We had a great room at a very reasonable price. It was easy access on and off the freeway. We got to the Riverwalk in about 10 minutes. Everything about this hotel is nice - the bed, the... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
13 April 2013

Dear lifeisverygood2, Thank you for taking the time to provide your positive feedback on Trip Advisor . I sincerely enjoying reading comments like yours to my staff this and letting them know how much our guests appreciate all that they do. We realize you have a choice when staying in San Antonio and we would like to thank you for... More

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Exceptional Service”
5 of 5 stars Reviewed 26 March 2013

Had a mini reunion of cousins for the weekend and the staff could not have been nicer or more helpful. They made every request happen and even insisted on helping with our luggage-- very unexpected! The rooms are spacious with plenty of room to sit and visit. Breakfasts are very nice. Highly recommend this hotel because of the staff alone!... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
13 April 2013

Dear Ilovetotravel1954 A sincere THANK YOU for taking the time to provide us with your comments on Trip Advisor. It’s a fabulous feeling to read positive comments like yours to the team and I will be sure to recognize those that were personally involved with your overall experience. We realize you have a choice when staying in San Antonio and... More

Grand Chute, WI
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 19 March 2013

This hotel was a nice surprise. We booked a hotel away from downtown (which turned out to be only 10 or 15 minutes away). We saved tons of cash and still had the same experience as others who paid 5 times as much to stay right downtown. The bonus - we had a QUIET space away from the nosie of... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review
13 April 2013

Dear Paul E., A sincere THANK YOU for taking the time to give us your comments on Trip Advisor and for the positive feedback. It’s a fabulous feeling to read positive comments like yours to the team. Our goal is to provide authentic purposeful service to our guests and when I read comments like yours this tells me we are.... More

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Additional Information about Hyatt Place San Antonio Airport

Also Known As:
Hyatt Place San Antonio Airport Hotel San Antonio
Hyatt Place San Antonio Airport Hotel
Hyatt Place San Antonio
San Antonio Hyatt
Hyatt San Antonio
Address: 7615 Jones Maltberger Rd, San Antonio, TX 78216
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Onsen Hotels in San Antonio
#81 Family Hotels in San Antonio
Price Range: $$
Hotel Class:3 star (3*)
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Hyatt Place San Antonio Airport
7615 Jones Maltberger Rd
San Antonio, TX 78216
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