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Embassy Suites Hotel San Antonio International Airport

3.5 of 5
10110 US Hwy 281 North, San Antonio, TX 78216 (Uptown Broadway)
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Embassy Suites Hotel San Antonio International Airport
Ranked #112 of 343 hotels in San Antonio
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167 reviews from our community

    Trip type
Traveller rating
    74
    49
    26
    9
    9
Date Rating
Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 23 May 2013 NEW

First off I would like to say that the reason we chose to book this hotel was all the manager feed back on their hotel reviews. Hotel managers/owners could all take a lesson from these people! Social media is your bread and butter and when you take the time to provide feedback on all comments good and bad it shows... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
24 May 2013

Thank you for the kind remarks regarding your stay and we are glad you were satisfied. We appreciate the comment regarding the noise in the atrium and will monitor particularly when we have group activity. Hope to see you on your next trip to San Antonio! More

Lewisville, United States
1 review
5 of 5 stars Reviewed 17 May 2013

The bartender ( Valentino ) in the evening was excellent. He was very polite and his mixed drinks were GREAT. Everyone was wonderful.. Only down side was the Sofa Bed was terrible. My daughter ended up just sleeping on the couch and her small son sleep with us. Other than that is was great. Very satisfied with the hotel and... More

Was this review helpful? Yes

Review collected in partnership with Embassy Suites Hotels

Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
24 May 2013

Great to hear your stay was enjoyable and thanks for the comment regarding Val. We look forward to your return visit! More

Austin, United States
1 review
4 of 5 stars Reviewed 14 May 2013

Great! Hotel, Love the building and the skylight ceiling that lets in the natural light. Breakfast was good and fast self serve. Will definetly recomend to friends and family. Will look for the Embassy in other city's.

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Review collected in partnership with Embassy Suites Hotels

Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
24 May 2013

Glad to hear your stay was enjoyable during a busy at for the hotel. We appreciate your comments and look forward to hosting you in the future! More

Dallas, Texas, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 12 May 2013

I spent three nights at this hotel. I was a bit nervous about the mixed reviews but was delighted to have had an amazing experience. Check in was smooth and front desk staff was polite and efficient. Breakfast in the morning is a really great. Alex, the Breakfast Supervisor, is very polite and will literally go out of his way... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
16 May 2013

Wonderful to hear your stay was a great one! Thank you for the feedback and in particular Alex. We look forward to hosting you in the future. More

Old Saybrook, CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 May 2013

The room furniture needs to be replaced. A good house cleaning is also in order. We booked our accommodation through the Hilton website a week prior to arrival; however, when we arrived (after 4 pm) the room was not ready. Other guests behind us in the que at the desk were served and provided with rooms. Whilst the hotel's website... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
11 May 2013

We are really sorry your stay was not up to the standards you should expect from Hilton. We will look into your issues regarding the furniture, cleanliness, suite not ready, phone and shuttle service. Thank you for bringing these items to our attention and we look forward to the chance to service you in the future. More

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 7 May 2013

I have stayed here numerous times over the years and have always had great service from the staff. They are always able to answer my questions. I stay here because of its location to the airport, I can't stand to get up at 4 am to get a flight, here I am able to leave to the airport 1 hour... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
11 May 2013

We are glad you enjoyed your stay with us and the ease of access to our location. We look forward to your return trip. More

Fayetteville, Georgia
1 review
2 of 5 stars Reviewed 2 May 2013

We stayed at this hotel twice within 30 days and strange things happened. During our first 7- day stay we received a phone call asking us to give our credit card information over the phone. The caller identified himself as the manager and stated that the hotel experienced a power outage earlier in the day and all of our information... More

Was this review helpful? Yes
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
6 May 2013

We are extremely sorry that you had two unfortunate situations at our hotel and we didn't get back to you on a timely basis to resolve. Thank you for bringing these items to our attention. We will utilize your feedback to make appropriate changes moving forward. We hope you will give up an opportunity to host you in the future. More

Dallas, Texas, United States
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 April 2013

This is a nice Embassy Suites. It's right near the San Antonio airport and conveniently close to 410 and 281. They have good rooms, good workout area, free hot breakfast, free happy hour for those interested...No free internet-you should know this ahead of time. Most ES's don't have free internet. It's $15/night. This ES also has free parking. One of... More

Was this review helpful? Yes
See 2 more reviews by Jodi_Tag for San Antonio
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
2 May 2013

We appreciate you staying with us and your comments. Sorry about the fire alarm going off during your stay. We look forward to your return visit to our hotel. More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 28 April 2013 via mobile

There are parts of the hotel that are great- a playground, embassy suites' perks like breakfast and free drinks in the evening, but overall, this hotel needs a renovation. The playground is nice and big, all wood with lots of tunnels and shade that our toddler thoroughly enjoyed. It needs a nice washing though as bird crap is thick in... More

Was this review helpful? Yes
See 2 more reviews by traveler60005 for San Antonio
Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
29 April 2013

Thank you for staying with us and we appreciate your feedback. We will utilize your comments mentioned to make improvements. We would like the opportunity to service you in the future. More

Uvalde, United States
1 review
3 of 5 stars Reviewed 25 April 2013

Hotel's are busy during this time of year in San Antonio. This one is no exception. Rented 2 bed 2 bath suite and was upgraded to presidential. A/C not so good in a room that size furniture was dates and well used. Towels and bedding were great.

Was this review helpful? Yes

Review collected in partnership with Embassy Suites Hotels

Keith H, General Manager at Embassy Suites Hotel San Antonio International Airport, responded to this review
29 April 2013

We appreciate your feedback and will review your comments regarding the HVAC in that particular suite and the worn furniture. We look forward to your return visit to our hotel. More

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Additional Information about Embassy Suites Hotel San Antonio International Airport

Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Embassy Suites San Antonio Tx
Address: 10110 US Hwy 281 North, San Antonio, TX 78216
Phone Number:
Region: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#67 Business Hotels in San Antonio
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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