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Marriott Plaza San Antonio

3.5 of 5
555 South Alamo Street, San Antonio, TX 78205
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Marriott Plaza San Antonio
Ranked #37 of 343 hotels in San Antonio
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373 reviews from our community

Traveller rating
    144
    137
    43
    34
    15
See reviews for
Families
80
 
Couples
90
 
Solo
27
 
Business
125
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chicago, Illinois
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

I stayed here last week for a business trip. The hotel is wonderful and the staff really go the extra mile. There wasn't a single person I encountered at this hotel that didn't seem thoroughly happy to be there and they all wanted to make sure I was taken care of. This place is very well cared for. The lobby... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

I was recently on business in San Antonio and stayed at the Marriott Plaza. The hotel is within easy walking distance of the Riverwalk. The staff is super friendly and, when traveling alone, it's nice to feel that you are recognized and welcomed when you return after being out all day. The rooms are an excellent size and I loved... More

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
15 May 2013

Dear Patricia, Thank you so much for taking the time to share your experience. Thank you for your accolades for our team. We want every guest to feel welcome and we want to do whatever we can to make you feel like this is your home away from home. It is a great location as well. Close to the Riverwalk... More

Houston, Texas
1 review
2 of 5 stars Reviewed 10 May 2013

We just checked in. Upon arrival, we were pleased with the hotel for the rate. However, the person who checked us in was very snippy. I could have lived with that, but it took four tries before we finally got checked in to the reserved room, and no real apology even though my husband spoke with the manager. I know... More

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
14 May 2013

Dear Gladajo, Thank you for your recent stay with us. I was shocked and extremely disappointed to read your review. As you can see by the many reviews on Trip Advisor that the expectation for our team is that we always go above an beyond for our guests. I sincerely apologize if you had any other experience. The words you... More

Arlington, Virginia, United States
1 review
4 of 5 stars Reviewed 9 May 2013

I stayed at the Marriott Plaza for one night during a business trip. I was tired and checking-in late and the front desk was very nice and got me checked-in quickly. Rooms are nice and have a great view of the courtyard and pool. Overall a great option for San Antone and gives a bit quieter of a feel then... More

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
15 May 2013

Dear Sarah, Thank you for taking the time to share your reveiw regarding your recent stay with us. I am so happy to hear you had a great stay and enjoyed the grounds fo the hotel. We always strive to not only meet, but exceed our guests expectations, so thank you for sharing your feedback. I do hope you come... More

Dallas, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

My husband and I took a quick getaway to San Antonio, and we stayed here to celebrated our anniversary. The staff members were all very friendly, and the hotel is very nice! I loved staying here vs. on the river because the river is a very short walk, but the hotel grounds are so much nicer here than anywhere on... More

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
11 May 2013

Dear Lauren, Happy Anniversary! Thank you for spending it at the Marriott Plaza San Antonio. San Antonio is such a beautiful city, especially to spend an anniversary weekend. I am very happy that our hotel and staff were able to compliment that special getaway. I am glad you enjoyed our peacocks, with the exception of some night noises. Thank you... More

Austin, Texas
Top Contributor
166 reviews 166 reviews
29 hotel reviews
Reviews in 68 cities Reviews in 68 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 7 May 2013

My husband & I visit San Antonio about once a year. We've "done" the Riverwalk numerous times. So, on our most recent visit, we wanted a hotel that was a litter farther away from the busy-ness of the tourist area, yet was still accessible to downtown sites. The Marriott Plaza fit that well. It's located just off the Riverwalk --... More

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See 9 more reviews by SDSUGRAD for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
9 May 2013

Dear SDSUGRAD, Thank you for choosing to stay with us during your recent visit to San Antonio. We are unique in that we sit on 6.5 acres of land, yet we are still very close to the Riverwalk and all the city attractions. I am happy to hear you enjoyed the peacefulness of our location. I am also happy to... More

DC
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 May 2013

Stay was OK; however, each day brought a new headache in what they were doing to clean and seal the outside walkways. Day-by-day, sections of the walkways were closed-off and smelly from the fumes, and the access to the fitness center needed to be closed-off for many hours on one of the days. Hotel itself seems a bit dated in... More

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
9 May 2013

Dear Valued Guest, I believe you stayed with us back in early March. That was the only time we had working being done on the entry. That since then has been completed and I apologize for an inconvenience. Thank you for your understanding and patience during that time. We always want to continue to improve upon our hotel and I... More

Danville, California
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 29 April 2013

If you're looking for a property that's close to the Riverwalk, the personnel are warm and helpful, has a great pool setting and offers a reasonable price, then this particular hotel is a perfect choice. Traveling with my husband for a business mtg., I was open to visit San Antonio and enjoy outings or relax by the pool during our... More

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
4 May 2013

Dear Kathryn H., Thank you for taking the time to share your experience about your stay at the Marriott Plaza San Antonio. I am so happy that you were able to enjoy the pool area while you were here and although there were some noise from improvements being made, that the team ensured you were comfortable. The courtyard rooms are... More

Lake Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 27 April 2013

I stayed at this Marriott hotel in March and was very impressed with the courtesy of the staff and they're attentiveness to detail and requests. The Plaza is not one of the mega hotels in San Antonio which in itself is a plus for those business and leisure travelers looking for the amenities of a large hotel with the personal... More

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Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
4 May 2013

Dear STLHawkeye, Thank you so much for choosing to stay with us at Marriott Plaza San Antonio. Thank you for your accolades for the ladies and gentleman that work on our team. Providing excellent service that is both personal and memorable is very important to all of us. I will be sure to share your comments with our entire team.... More

Toronto
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 26 April 2013

Just returned from a 4 night stay. We had a king bed room on 3rd floor facing into courtyard. Good sized room, extra chairs and tables made dining-in very comfortable. Peacock was there but not very noticeable when balcony door was closed. Incredibly HOT water in bathroom really got us clean after long daytime walks. We had concierge lounge access... More

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See 4 more reviews by usaw1 for San Antonio
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review
4 May 2013

Dear usaw1, Thank you for staying with us during your recent trip to San Antonio and thank you as well for your loyalty as a Gold Marriott Rewards Member. I am happy to read that you had a wonderful stay and were able to enjoy our concierge lounge, the room and the view of the courtyard. At Fiesta time, we... More

 
 
Marriott Plaza San Antonio
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Comfort Suites Alamo/Riverwalk
Great value on a similar hotel
San Antonio, TX
4.5 of 5 stars 438 Reviews
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Additional Information about Marriott Plaza San Antonio

Also Known As:
Marriott Plaza San Antonio Hotel San Antonio
Marriott Plaza San Antonio Hotel
Marriott San Antonio
San Antonio Marriott
Address: 555 South Alamo Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotels in San Antonio
#19 Romantic Hotels in San Antonio
#20 Business Hotels in San Antonio
Price Range: $$
Hotel Class:3.5 star (3.5*)
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