Thank you for advising Trip Advisor of your experiences during your stay at the Historic Menger Hotel. Please accept my apologies for the lack of cleanlines and the water temperature fluctuation. I have met with the ladies and gentlemen of our staff and appropriate action has been taken to ensure this does not occur in the future. We hope when... More

Mr. Gudge: I would like to thank you for sharing your experience with Trip Advisor. Our goal is to have every guest leave with fond memories and we are pleased to learn that our efforts exceeded your expectations. Mr. Gudge, we will share your comments with our staff and we look forward to your visit when you return to San... More

We thank you for your response to Trip Advisor. Your comments will be shared with the ladies and gentlemen of our staff as reinforcement of our commitment to excellence. We are pleased that you and your friends had a pleasant experience during your visit to the Historic Menger Hotel. We look foward to your return when the opportunity arises. Best... More

We would like to thank you for advising Trip Advisor about your stay. The Historic Menger Hotel staff strives for all our guests to leave with fond memories and we are pleased to learn of your delightful stay. We look forward to your return when your travels bring you back to San Antonio. Best regards, Hector R. Venegas General Manager More

Thank you for sharing your concerns during your stay with Trip Advisor. Please accept my sincerest apologies for the inconveniences you experienced. I truly regret that even after we moved you, our attempts to provide you with a comfortable stay and a resolution were unsatisfactory. I have addressed these situations with the ladies and gentlemen of our staff and appropriate... More

We are pleased that our staff immediately found a favorable solution to upgrade you to the Teddy Roosevelt Suite when you advised us of your problems with your key cards. Paranormal experiences have been reported by many in different areas of the hotel. I personally have not had any experiences and want to reassure you that all reports have always... More

We would like to thank you for taking the time to share your pleasant experiences with Trip Advisor. We strive to have all our guests leave with fond memories and are pleased that your stay exceeded your expectations. We look forward to your retrun visit. Best regards, Hector R. Venegas General Manager More

When a guest takes the time to share their experiences with Trip Advisor, we always appreciate the commments. It is especially a pleasure when a guest recognizes our efforts toward historic preservation. Your comments will be shared with the ladies and gentlemen of our staff as reinforcement of our commitment to guest satisfaction. We hope when you are able to... More

I truly appreciate you taking the time to advise Trip Advisor of your experience during your stay. We regret your stay did not meet your expecations. We are pleased to announce that a renovation to the rooms is being planned within the year. Thank you again for your comments and we hope when your travels bring you back to San... More