We originally made the reservation for one night. When we arrived the lady at the desk whose name is Sandie Watkins was so accomodating that we decided to stay the entire week at the hotel instead of moving to a hotel closer to the plaza. Ms.Watkins is an outstanding representative for the Hyatt. I really hope they appreciate her. Our... More

We were planning on staying a couple of nights but only stayed one. First off, the hotel is nice and very clean. Front desk was a little on the rude side. A little customer service training would go a long way. Our heater in our room would not turn off even when set on cool. We asked for help, but... More

This hotel's greatest liability is it's greatest asset!! A little out of the way.(liability)..but super quiet and secure(asset)! Wonderful staff...Ernesto is incredible and this staff will insure your stay will be great! Room was immaculate and the extra big TV was a pleasure.

This is a comfortable place to stay, rooms are good, we were facing the highway but couldn't hear any noise disturbance. The beds and pillows were excellent, very, very comfortable! Pool was good for a bit of exercise after a long day in the car. There's a shuttle bus to the centre of the town, which we didn't use, but... More

I visited this property in December and was very impressed with the services, location and facility. However, the exterior is sparse and one may not be impressed when driving up. Upon arrival, the staff was very efficient and even took me on a tour once the reservation was completed. I was also given coupons for a few establishments in the... More

This hotel has one of the friendliest staffs I have ever encountered. Every person I encountered was polite, courteous and helpful. The main lobby looks very trendy and has a small bar that serves wine, beer and food. The continental breakfast was good and they also have food items you can order at a decent price ($6.50 for scrambled eggs,... More

At 5:30 pm I had to search hotel for a staff member to show me where to check in (apparently the guy who was supposed to be there was in the kitchen)! My rate was supposed to include one a la carte entree breakfast, the guy said he knew nothing about it, only one AAA rate. A girl called our... More

This hotel has large, comfortable rooms. It's clean, new, has large TVs that can be seen from either the bed or the sitting area. It's also well set up for doing work -- there is a desk with several outlets. Because it is sited just off Cerrillos Road in a shopping area, the hotel will not win anyone over with... More

With a rental car and family of 4, downtown Santa Fe in August would have cost a small fortune. The location of this hotel is waaaay down on Cerrillos Avenue, but worked well as we had great access to the highways for short trips to Las Vegas (NM) and Madrid. The shuttle was great for bringing us downtown and picking... More