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Hilton Garden Inn Buffalo Airport

3.0 of 5
4201 Genesee St, Buffalo, NY 14225
Hotel amenities
Ranked #3 of 20 hotels in Buffalo
4.5 of 5 stars 121 Reviews
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121 reviews from our community

    Trip type
Traveller rating
    65
    35
    13
    6
    2
Date Rating
Rebecca F
Toronto, Canada
1 review
5 of 5 stars Reviewed 15 February 2012 NEW

We stayed there as we were catching an early morning flight. The staff was incredible...they upgraded us for free as we had 2 young children with us and they couldn't have been more helpful! Room was fantastic. Food was great. AND what really did it for me was that we forgot my son's stuffed animal that he sleeps with.....didn't realize... More

Was this review helpful? Yes
Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
16 February 2012

Thank you for writing a review of our hotel, I am so pleased that you enjoyed your stay with us. I am happy to hear our front desk was able to accommodate your family with a complimentary upgrade, as well and finding and shipping your son's stuffed animal!. I can understand how important it is to get that back. We... More

mysterie91
new york
Senior Contributor
32 reviews
6 helpful votes
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

This hotel is directly across from the Buffalo Airport and has shuttle service to and from the airport. Check-in is stated as 4pm (which I think is late compared to most other hotels we stay at) and checkout is 11am. I called the day prior to our scheduled arrival to ask if early checkin was available. I was told that... More

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Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
16 February 2012

Thank you for taking the time to write such a wonderful review of our hotel. I am delighted that you were able to enjoy our amenities our hotel has to offer, as well as our service. I would like to thank you for your feedback about the spa handle and this was addressed immediately, as well as speaking to our... More

ionieal
Columbus, Ohio
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

WOW what a wonderful weekend we had thanks to this property! Checkin was a seamless process thanks for a very prepared staff. My requests for room placement were pre-granted and we were even upgraded (LOVE being a Hilton Gold member)! The "hallway" light in the room was out and within 30 minutes the lightbulb was changed, extremely fast service! Breakfast... More

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Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
24 January 2012

Hello and thank you for taking the time to write such a nice review of not only our hotel, but of our staff. We take great pride in our employees who work here and it is wonderful to hear feedback from our guests. I will be sure to share your comments with our staff, especially Mary in housekeeping as I... More

robbsgurl
toronto, ontario
Reviewer
5 reviews
29 helpful votes
5 of 5 stars Reviewed 12 January 2012
2
people found this review helpful

After an entire day of driving, we decided to pull in and take a rest. The main foyer in huge and welcoming. Smiling staff greeted us at the desk and gave us a great rate for a king-size bedroom. We asked for directions to the Olive Garden restaurant and after directing us, they called ahead to put our name down... More

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Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
24 January 2012

Hello and thank you for the great review of our hotel. It is greatly appreciated that our guests such as yourself, have taken the time to write about us. I am so glad that you enjoyed your stay with us, and I will be sure to share your comments with our staff. I do hope on your next trip to... More

mmercuri0
Melbourne, Australia
1 review
2 helpful votes
5 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

A number of my family members and I stayed at the Hilton Garden Inn while spending Christmas in Buffalo New York with our extended family. We all found the staff at this hotel to be extremely friendly and professional. Nothing was too much trouble. The facilities were clean and very, very comfortable. The friendliness and helpfulness extended from the desk... More

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Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
10 January 2012

Happy New Year! We are happy that you were able to spend the holidays with us, and I thank you for your great review of our hotel. Our priority is our guests and the service we provide them, and I am happy to hear that we met your expectations. I will be sure to share your comments with my employees... More

MortyCanada
Guelph, Canada
Top Contributor
59 reviews
105 helpful votes
4 of 5 stars Reviewed 6 January 2012
3
people found this review helpful

We have stayed at the Buffalo Airport HGI four times. We used the park and fly room rate to leave our car for for about a week. In three instances, we were upgraded to a very comfortable mini-suite. About the only aspect that will differentiate one HGI from another is the service provided by the staff. The service provided by... More

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Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
10 January 2012

I would like to thank you for the wonderful review of our hotel. It truly is so important to us to know that our guests not only enjoyed their stay, but enjoyed our service as it is our number one priority. I am delighted that we were able to help get your article to the airport before you left, and... More

Wawqwaq
1 review
5 of 5 stars Reviewed 29 December 2011

The staff were friendly, the rooms clean and the overall atmosphere was inviting More

Was this review helpful? Yes
Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
1 January 2012

Thank you for the amazing review of our hotel, it is very much appreciated. We are happy to hear that you enjoyed your stay with us, and we hope to see you when you are in Buffalo again! More

Dwyrwas
Toronto, Canada
Senior Reviewer
10 reviews
10 helpful votes
4 of 5 stars Reviewed 29 December 2011

We stayed one night on December 22nd on route to flying to Vegas. The hotel is right across the street from the airport and the rooms are very nice. They offer a special parking rate if you book directly with them instead of paying the airport parking fees. We would definately stay there again when flying out early in the... More

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Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
1 January 2012

Thank you for reviewing our hotel. I am delighted that you enjoyed your stay with us, and that you took advantage of our park and fly program. We find it important that our guest's enjoy the start of their vacation or business trip with a nice night at our hotel and convenient transportation to the airport. We do hope to... More

jbg2
Toronto, Ontario
Senior Contributor
21 reviews
17 helpful votes
4 of 5 stars Reviewed 25 December 2011
2
people found this review helpful

We chose the HGI Buffalo Airport for a one night park and fly stay before our flight the next morning. The hotel is has an onsite restaurant which came in handy since it was Christmas Eve and not much else was open. The rooms are typical HGI rooms and this hotel is in good repair. We would stay at this... More

Was this review helpful? Yes
Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
27 December 2011

Thank you for the review of our hotel. I am happy to hear that you took advantage of our park and fly program; we find that our guests do enjoy our location and how convenient it is to the airport. I am also glad that you were able to eat in our onsite restaurant, and enjoy the hotel during your... More

Bsch
Washington, DC
Contributor
12 reviews
3 helpful votes
5 of 5 stars Reviewed 22 December 2011

I stayed here for a couple of nights. It's better than what you think you are getting. The staff is very friendly and helpful. The rooms are top notch. You will not be unhappy - if this location works for you, it's a great value. I do not understand why anyone thinks it's pricey. It's not. More

Was this review helpful? Yes
Ken Burke, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review
27 December 2011

Thank you for your wonderful review of our hotel. It is very much appreciated and I am so happy that your enjoyed your stay with us. I am happy to hear that not only did you enjoy the hotel, but our staff as well. We pride ourselves on our service. We do hope to see you again in your travels... More

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Hilton Garden Inn Buffalo Airport Also Known As

  • Hilton Garden Inn Buffalo
  • Buffalo Hilton Garden Inn
  • Hilton Buffalo
  • Buffalo Hilton
Address: 4201 Genesee St, Buffalo, NY 14225

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