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Comfort Suites Downtown Buffalo


Hotel class 2.5 of 5
601 Main Street, Buffalo, NY 14203
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Reviews you can trust

50% Recommend
3.0 of 5 stars 60 reviews
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By trip type
All (60)
[ Date ] [ Rating ]
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5 of 5 stars
Shuldad   1 contribution
Rochester
20 Jan 2010 | Trip type: Couples
1
person found this review helpful

We went to see Bruce Springsteen and stayed at the Comfort Suites Buffalo. We had been there in 2003 for a different Springsteen show and what a difference the new amenities made! It wasn't like the same hotel-very modern and comfortable contemporary feel. We enjoyed the room and bed a lot-slept like a baby and highly recommend. more

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5 of 5 stars
LovinItCA   4 contributions
California
18 Jan 2010 | Trip type: Business, Solo travel

If I tried to book a room in New York City like the one at Comfort Suites in Buffalo, it would have cost me hundreds, if not thousands of dollars. This was a top-notch suite! The hotel apparently just finished renovations and they did a smashing job - I was beyond impressed. The suite was a true one-bedroom suite with... more

Management response from
Matthew Spencer, General Manager

Thank you so much for the Great review. We are very proud of how the renovations turned out. The 42" HDTV's have been held up and we anxiously await their arrival. At that point, we will add a DVD player to all the TV's. We will also work on the promptness of the free shuttle. Thanks again!

Very average
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3 of 5 stars
estragon   3,023 contributions
toronto
19 Dec 2009 | Trip type: Business, Solo travel

It's true that this hotel is undergoing renovations -- the bathroom in the lobby looked like it had just been finished that day. But the renovators hadn't got to the room I stayed in, nor the one I'd rejected because of a poor Wi-Fi signal. The rooms are poorly lit, with dark 80s-vintage decor and haphazardly placed light switches. The... more

Management response from
Matthew Spencer, General Manager

Thank you for taking the time to give us feedback. I am surprised to read about some of your comments unless you stayed several months ago and are now just commenting. You mentioned not being in a renovated room because it looked dated and dingy. All rooms have been renovated with brand new carpet, drapes, wall vinyl, furniture, bedding, artwork,...

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5 of 5 stars
djscruggs   1 contribution
Winston Salem, North Carolina
4 Dec 2009 | Trip type: Business, Solo travel
1
person found this review helpful

Hotel was just renovated. Beautiful lobby, Rooms and Beds comparable to 4 star hotels. "Continental Breakfast" far exceeds the minimum standards most Comfort Inns provide. Nice exercise room, incredibly convenient to downtown Buffalo. Front desk service is very responsive and attentive. Though 20 minutes from the airport, hotel runs a free shuttle service if you arrange 24 hours in advance.... more

Great hotel
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4 of 5 stars
austriper   2 contributions
Australia
1 Dec 2009 | Trip type: Couples
1
person found this review helpful

visiting friends and family in buffalo with my partner we want a hotel in downtown close to the action. Surprised how close to was to the bar strip and the cable car. The hotel even has a TGI Friday in it. Hotel staff were friendly and welcoming, unsure what our room would look like after going up a well used... more

Management response from
Matthew Spencer, Genral Manager

Thank you for the positive feedback. The hotel is truly in the "Heart" of downtown Buffalo's theater and entertainment district. You are correct about the "lift" (elevator). It is the last piece of renovation not completed. It does operate but we will be putting in new flooring and wall panels in the next 2 weeks. All public areas including lobby,...

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5 of 5 stars
isabellalenora   1 contribution
Toronto
1 Nov 2009 | Trip type: Business, Solo travel

Loved my stay in this newly renovated hotel in downtown Buffalo. Very efficient staff, delicious breakfast, all day coffee and tea, free Internet, and conveniently laid out rooms. I felt very safe with the card only access to rooms and appreciated the free daily newspaper. I will definitely stay here again and recommend it to all my friends. more

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2 of 5 stars
Pixie15   37 contributions
Washington, DC
24 Sep 2009 | Trip type: Family
1
person found this review helpful

We stayed at this hotel not by choice (we were bumped from The Adams Mark due to overbooking) but it was a pleasant enough experience. The hotel was recently renovated, and the suites relatively modern. Our living room had an old T.V., but the bedroom had a new flat screen. Front desk personnel were very attentive, and helpful. A few... more

Management response from
Matthew Spencer, General Manager

Thank you for the feedback. All the guestrooms have been renovated and both TV's will be new. The "old tv" will soon be a 42" tv in all rooms. Will look into the bathroom drainage issue. Even though the entire bathroom was also renovated there are still a few items that get overlooked. I'm sorry the free breakfast was not...

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4 of 5 stars
Vonnie09   1 contribution
New York
7 Sep 2009 | Trip type: Couples

My husband and I wanted to break up our trip to Pa by staying in Buffalo where we could chill out, take a walking tour of the unique buildings in downtown, eat the Original Buffalo Wings and get a good nights sleep before completing the last leg of our journey. We were able to do all of those things! Andrew... more

Management response from
Matthew Spencer, General Manager

Dear Vonnie, Thank you for the kind comments. Glad you enjoyed your stay. Although the hotel has been under renovations I am glad to hear that it was not a negative experience. As of today, Oct 15, all rooms and guestroom corridors have been completed. Within the next 30 days the lobby, breakfast room, new business center and state of...

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4 of 5 stars
CruiseWhere   105 contributions
Toronto, Canada
30 Aug 2009 | Trip type: Couples
1
person found this review helpful

Stayed at this hotel back in 2007...rooms were quite dated....fast forward to Aug 2009...I didn't recognize the rooms. Completely renovated, cozy, welcoming and quite comfortable. Other than the TV's, of which the front desk staff mentioned that they were also being replaced, there is absolutely no reason not to stay here ! I can only imagine when they have finished... more

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2 of 5 stars
jilliam3224   4 contributions
Rochester, NY
21 Aug 2009 | Trip type: Friends getaway
1
person found this review helpful

While the staff did everything to try to make things right- and good customer service is hard to come by- it just can't overcome the issues. While the hotel is undergoing renovations, the rooms are still old and tired. The bathroom had some " cleanliness issues", which were troubling but quickly corrected. That particular area has a lot of panhandlers... more

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Comfort Suites Downtown Buffalo Also Known As

  • Comfort Suites Buffalo
  • Buffalo Comfort Suites
Address: 601 Main Street, Buffalo, NY 14203