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All 83 Honolulu hotels »

Sheraton Princess Kaiulani

3.0 of 5
120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Hotel amenities
Special offer
40% Off Your 2nd Night
Ranked #59 of 83 hotels in Honolulu
3.5 of 5 stars 1211 Reviews
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1,211 reviews from our community

What travellers say about this hotel
  • Ocean views(33)
  • Waikiki beach(20)
  • Great location(15)
  • Resort fee(13)
  • International market(12)
  • Pool area(12)
  • Friendly and helpful(8)
  • Very nice(8)
  • Very good(7)
  • Would not stay(4)
Traveller rating
    181
    510
    337
    122
    60
Only show reviews for Family (272) | Couples (441) | Business (72)
Date Rating
Vera P
Dapto, Australia
1 review
5 of 5 stars Reviewed 10 February 2012 NEW

I had a great time in Hawaii and I loved the hotel and would definitely recommend it. Melvin greeted us and was very friendly during our entire stay. Staff were very friendly once we started chatting to them. We had high ocean views which I loved waking up to. Would definitely recommend and am hoping to return here again. More

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Jason S
Hilo, Hawaii
1 review
1 helpful vote
2 of 5 stars Reviewed 7 February 2012 NEW
1
person found this review helpful

I stayed at the Princess Kaiulani for three nights. The hotel has a great location, right in the middle of Waikiki beach attractions. The room was large, had a great view. The fixtures in the bathroom were a little old, but not unexpected given the price I paid. The water from the sink faucet had a slightly funny smell, so... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
8 February 2012

Thank you Jason S for taking the time to share your experience with us. We are happy that you enjoyed our location and views from your guest room. We do apologize for the challenges you faced while visiting with us. We appreciate you bringing this to our attention as this will help us to improve. We hope we have the... More

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Sunndogg
Senior Reviewer
9 reviews
4 helpful votes
4 of 5 stars Reviewed 6 February 2012 NEW
1
person found this review helpful

We stayed at the princess for two nights before heading to Maui. We had exceptional service by the front desk who provided tooth brushes, razors, deodorant and slippers when our luggage decided to spend an extra night in San Francisco. The bell staff helped us with the United Baggage staff and expedited the eventual delivery of our bags. We were... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
7 February 2012

Aloha Sunndogg and thank you for taking the time to share your story with us. We are so pleased to hear that you had exceptional service by our staff and that we were able to make you feel comfortable when your luggage took a little longer to reach you than expected. I am happy that you enjoyed your accommodations and... More

Gary H
Gunnison, Colorado
1 review
2 helpful votes
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

My brother and I recently stayed at the Princess Kaiulani. Our trip was made far more enjoyable by the wonderful and professional service we received at the Princess. Every single employee was eager to serve and we were always greeted with a smile and an Aloha. I will definitely refer the Princess to any family, friends or acquaintances that may... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
3 February 2012

Thank you very much Gary H for taking the time to review your recent stay with us. It is always great and very valuable to hear from our guests. We are happy to hear that you had an enjoyable experience and that our friendly staff was one of the reasons for your enjoyment. We hope to welcome you and your... More

sharri82
Whitehall, Pennsylvania
Reviewer
3 reviews
3 helpful votes
3 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

when we arrinved we were told that the people in our room did not check out. They eventually (20 minutes) found us a room. it was dirty and the air didn't work. We complained the next day an were moved to a slightly better room. The bed was comfortable and the linens were clean. This hotel is in desperate need... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
3 February 2012

We are very sorry sharri82 for your experience at check-in. I am happy that we were able to find you another room that you were satisfied with. We offer our sincerest apologies for the inconveniences you have faced. We hope to have the opportunity to welcome you back again. Thank you. More

Amanda D
Chapel Hill, North Carolina
Contributor
11 reviews
18 helpful votes
3 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

At least the bed linens were clean and the bed was comfortable. Most everything else was kind of gross. The hallways from the elevator to our room were rank smelling. We did not use the pool or spa. The hotel bar - excellent ahi in the bar by the pool one night. We enjoyed the location so close to Waikiki... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
3 February 2012

Aloha Amanda D and thank you for your comments. We are so happy to hear that you found our Sheraton Sweet Sleepers and new bed lines to be comfortable. We are very sorry to hear about your concerns and appreciate your honesty. We are very pleased that you enjoyed the ahi at our Splash Bar & Bento. We hope to... More

rhondajoe
martinsville
Reviewer
5 reviews
3 of 5 stars Reviewed 28 January 2012

My husband and I stayed at this hotel for our honeymoon. Since he is a starwood member we used points to stay at this hotel. Checkin was very quick, very friendly staff. My issue was a very dated room..only a bed ....no chairs to sit in. The room looked like it needed a good cleaning. The mirror over the dresser... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
3 February 2012

Thank you rhondajoe for your loyalty to the Starwood Preferred Guest Program and for writing a review about your stay. We are happy that we provided you with a efficient and pleasant arrival experience. I am sorry to hear that you were not satisfied with your accommodations and offer my sincerest apologies. Your comments will help us to improve and... More

yukichoin
Pinole, California
Senior Reviewer
6 reviews
4 of 5 stars Reviewed 28 January 2012

After discovering many places had discontinued their "free breakfast program," the family and I based our hotel pick based on the deals. A bit more pricey in our book, but we didn't want to stay in another run-down place like my parents did last month. This hotel has a spacious lobby and beautiful garden with a mini-waterfall, plus it's right... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
3 February 2012

Thank you yukichoin for your honest and detailed review of your recent stay with us. One of the most important values of online reviews is to hear what our guests have to say about our property and highlight the areas that we need to improve to meet the needs of our valued guests. We appreciate you taking the time to... More

Abtripper
Mumbai, Maharashtra, India
2 reviews
4 of 5 stars Reviewed 27 January 2012

not much to talk about the hotel .. front desk sucks, absolutely inefficient and slow checkin process, nobody to assist as you get in., old & unkempt , needs to be spruced up. However, lot of space around. And location is great, right in the market, 1 minute to the beach, bars, market! More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
3 February 2012

We are very sorry Abtripper to hear about your experience with us and thank you for bringing your concerns to our attention. I’m happy that our location was convenient for you and were able to enjoy Waikiki. Thank you again for your comments. More

CottonWoolOz
Sydney, Australia
Senior Reviewer
10 reviews
15 helpful votes
3 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

We stayed at the Princess Kauiulani for 4 nights on our way from Australia to go skiing in the US mainland. It has a great location. The rooms are OK, but really really tired. We stayed on the 15th floor overlooking the ocean. We ended up with bed bug bites all over us! Disgusting. We didn't use any of the... More

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Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
3 February 2012

Aloha CottonWoolOz and thank you for sharing your concerns with us. I am sorry to hear of your experience and would like to follow up with you on this personally. I would welcome the opportunity to speak with you directly. Please contact me at randi.okuhara@sheraton.com so we may discuss further. Mahalo. More

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Sheraton Princess Kaiulani Also Known As

  • Sheraton Hotel Honolulu
  • Sheraton Princess
  • Sheraton Hotel Princess Kaiulani
  • Princess Kaiulani Hotel
  • Sheraton Honolulu
  • Honolulu Sheraton
  • Sheraton Princess Kaiulani Hotel
Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815

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Sheraton Princess Kaiulani
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