Check in took 4hrs to get to our room. Room had no towels and was damp. Aircon was struggling and inadequate. To have the room serviced required us to call reception, the cleaners usually did ot have a full compliment of towels, sheets, pillow cases etc. We stayed 7 days and were charged $10 for eqch day as a 'hospital... More

Rooms are dripping from humidity. A/C have to be left on otherwise everything gets wet and water drips to the floor; then A/C gets you so cold you have to sleep with your sweater & jacket on. We stayed 3 days and got sick from these condition. Were moved to another room but the same kind of condition with rusting... More

Despite the terrible weather on Fiji, we had a good time. The staff were really good, couldn't do enough for you. Food was good in all restaurants. Drinks expensive. Would recommend this to other people. More

We had stayed in Shangri La properties in Singapore, Kuala Lumpur and Cairns and Shangri La Fiji has many of the same nice qualities. We had booked at Sonaisali but after reading so many negative reviews on Trip Advisor decided to go to Shangri La instead - a good move. We had two rooms with my daughter, son in law... More

My husband & I were married here in October. We had 30 family & friends come over with us. The service was so friendly, we quickly adapted to Fiji time! ;) it was the most amazing time away relaxing and such a beautiful atmosphere! Definitely recommend this resort and we will be back with our yet to be conceived children.. More

Perhaps some travellers should check their facts before making comments on a situation that they know nothing about. The family that they refer to in their scathing review were actually the innocent victims in this matter. Disgusting is the way the matter was handled by the resort itself including the breach of privacy in relation to guest information. Disturbing is... More

Old staff have become lazy, expect the tip on the last day of your stay. Not a cheap holiday for family's.Michael, the resort BIG manager he is also lazy, shows no respect to the Fijian staff, looks down on them, he thinks he's the better. And if you want a clean room each day, stay somewhere else. The place needs... More

If you would like to stay in the most friendliness resort in Fiji then you had better book at the Shangri-La's Fijian Resort, if would like not to want for anything then this is the place to stay. All of the staff are so good and friendly they just want to make you return to this resort, yes it might... More

We didn't end up staying here because I had an accident the day before we were due to fly out and broke a rib. I was going to travel anyway, but awoke at 3am on the morning of departure in terrible paind and simply too unwell to travel. One telephone call to the resort explaining why we would be unable... More