my mother and father in law and another couple stayed here in january, they had their money in the room safe, and it was stolen, no break in, a key was obviously used for both the room and safe, the management where no help and they didn't report it to the local police, telling my father in law that he... More

We have holidayed here about 30 times in the past 20 years and will do again I hope. Just one thing bar has died a death. We thought when the NEW D.J. arrived last November it would improve but alas it got worse. The new D.J. has no interest in playing music to suit the age group of the customers... More

I have just returned from a weeks stay at the Puerto Plata aptmts with my partner. On arrival we were greeted by a friendly gentleman on reception. The apartment was basic and the beds weren't the most comfortable but the room was cleaned often and was adequate for our needs. The pool was nice and the bar/food places were ok/staff... More

I do have to warn single females to stay away from this hotel; no respect and various techniques to put you off guard ! I was offered a non-renovated, smelling (mould!) apartment just above the even more smelling ventilation from restaurant., and norwegian "trash music" from the pool-area several hours pr.day. (at a dangerous high level-also due to "drunk" and... More

Great atmosphere plain uncomplicated facilities. There is need of upgrading in a number or areas, wifi is rubbish. The staff are all friendly. Simply put you get what you pay for. I will go back, indeed I was so impressed I've bought an appartment! More

Ordered a 3 week vacation to this hotel, but payed bigtime to get away within a week. DO NOT GO HERE IF YOU'RE SINGLE: You will be given the worst room, a balcony without sun and watch families and couples effortlessly get the upgrade within a day, that you've waited for for weeks. (While they lie to your face and... More

My self and husband decide to got to puerto RICO for our honeymoon as I was pregnant and as it was paid for as a present we choose the cheapest deal we could get... Well it's true what u pay for. The place was a kip. Ants all over the room, broken chairs and the cleaning lady stole my wedding... More

We stayed at Puerto Plata for one week in March 2011.The hotel is basic but comes up to 3* expectations. Although located on a hill, it is quite close to the beach and commercial centre. Its main advantages are: nice pool & bar area + friendly staff. Our main disappointment with the complex were cats, and their unbearable night moaning... More

Myself and 2 friends stayed in a studio apartment (block B) during August 2011. It was small but adequate, spotlessly clean and a good location. The reception staff and night porters are really helpful. Taxis available within minutes around the clock. We ate in the restaurant at night twice, it was quiet but the food was nice. Breakfast once, it... More