When you arrive at the hotel reception you are confronted by loads of posters telling you what you can and cant do, and they will be checking your room to make sure you have not taken any towels or beding (why would anybody want to ). The food is very poor we ate out quite a lot and spent an... More

Awful place food disgusting same lunch and dinner all week lift don't reach top floor cleaner only made bed and emptied bin never go there children are able to leave club unsupervised worker left my 3 year old by pool unsupervised

This hotel is terrible! it reminds me of the hotel off the shinning!! There is only 1 good point about Santa susanna resort and that is the staff, they are all lovely, you cannot fault them, we were dropped off outside to a bunch of drunk brits shouting and swearing at a 'Family hotel' If you want a nice relaxing... More

I love this place. The staff, all of them, are fabulous. The cleaners work tirelessly from the cleaning of rooms to the serving of food, to the serving of drink and the wiping down of every individual sunbed in the evening. Yes it does attract a wide variety of people but that is what I love about it. It makes... More

Just back from holiday .from this hotel,all inisclusive,were treated on arrival with friendly staff at reception.no hassle all straight forward,went to the desk to ask for safe key ,the receptionist whom I was talking to said.please just go for your lunch as it closes in 15 minutes so thoughtful ,the room was clean and tidy,the food was a little bit... More

We stayed here early may 2013,service is excellent all staff are friendly and helpful.food is ok ,drinks are plenty and good,not far to walk down to beach but there is free bus and train. entertainment was ok.would definately go back again.

i have to say that right from the outset the staff at this hotel were excellent. they were helpful and courteous at all times. however, the hotel is very basic. the entrance foyer is crowded with computer stations, machines, tacky gift shop. the seating in the bar area is awful - reminds me of railway carriages - hard booth-like seats.... More

We booked here for a cheap break and that's what we got,the hotel is located at the back of the resort with only a 10 minute walk to the sea front or you can get the free road train some reviews say its right next to a busy dual carriageway but there is a road outside the hotel that the... More

All in all you get what you pay for so it was worth it. It just wasn't for me. The hotel is dated hotel 1970s style lots of wood and is a little dowdy. Entertainment is non existent there is an organist who can't play and a couple of karoake nights. Food is average and plain, breakfast fried eggs, boiled... More