Once again it did not fail from the owner Martin to cleaners perfect service. Food excellent if we didnt like what was on the menue they would ask us what we would like . The e-bikes are a must , our bathroom window was on another balcony but we did not find this a proplem at all the window opened... More

We have just returned from a 2 week holiday in Neustift and enjoyed our stay at the Alpenhotel Fernau. Our room was overlooking the road, which could be rather noisy, but it was a decent size and had a large corner balcony. As previous guests have described, our bathroom window looked onto the balcony of the room next door which... More

My wife and I have stayed at the Fernau many times now. We like the Stubaital so much for its variety of walking and possibility of visiting other towns - not just Innsbruck if the weather is bad. The hotel is a home from home. Like home, some rooms are better than others but in our experience always very clean.... More

My father has been coming here for 20 years with his golfing buddies for their skiing trips and this is my first year coming with them and I can see why they keep coming back... The hotel is well located for the short drive to the Stubai Glacier. It looks wonderfully traditional from the outside without being "touristy", and the... More

We've just returned from the Fernau (4th visit) and cannot praise this hotel and its staff enough. During our stay my husband fell ill and Martin, the owner, personally accompanied us and waited at the doctors surgery before returning us to the hotel. Once recovered we had a fantastic time! The food was absolutely lovely with much variety. The staff... More

Although we enjoyed our holiday in Neustift in July, we were extremely disappointed with our room at the Fernau in the first week. It was small, dark and characterless. The furniture was old and scratched and the lighting very poor. Our bathroom had dated brown floor and wall tiles, it's window overlooked next door's balcony and the bath was short... More

Just had one weeks stay at fernau should have been two, servce first class , meals excellent and plentiful ,Frans the bar man a great guy cant do enough for you does not bother you is there when you need him , had many a shnapps with him . All the staff very friendly and helpfull specialy Susanne at reception... More

We spent the second week of our 2-centre Austrian holiday here in Neustift. Expecting the usual excellent standard of 4* Austrian hotels, we were disappointed to find ourselves in a small, cramped, dingy room with a 'minimalist' (size, that is!) bathroom/shower. The overwhelming impression was of dark brown and muddy yellow - and that included the bathroom, where fluorescent strip... More

Not as great as some of the reviews here. Reasonable food, limited wine list. Typical Austrian hotel: far too many courses, anything left over one night will be used the next. Rooms on road side are noisy, bathrooms old fashioned (shower went hot and cold, very difficult to adjust, bath plug leaked so no long hot baths). Good facilities -... More