Based on other reviews on TA we booked a few days to “check it out”. We were so impressed with this property that we extended our stay to 7 days (the maximum we had open). The rooms are fresh, spacious, clean, comfortable, and with all of the amenities you would expect. Some have very nice private balconies. The rooms are... More

True concierge service,customer care and absolute cleaness! The property was the perfect place for us for a second time and it has even better vs. last year. The high standards are met on every level - the spa can be only compared to properties like Hyat and Mandarin (but better), the therapist was extremely professional and gifted, the staff is... More

1. They don't have room service all night . 2. They don't serve coffee or anything else before 8.00 am 3. Flies , flies anywhere ! 4. Nobody speak English outside of Reseption. 5. Wi-Fi crash down every 2 minutes in the room , and is not available in entire room! Also , every time you must re-enter passwords and... More

We were in the hotel in june 2010.Velingrad itself is a wonderful pitoresque town, surrounded by water and forest.Nobody recomended us this particular hotel, we picked it out of the many hotels in town, just because we don,t want hotels in center of town, and the most important it was relatively new built.The spa is excellent, you can use it... More

My boyfriend and I spent 5 days in this amaizing hotel!It is a perfect place to relax,spa was fab,foood was great.Staff is very hepful and make sure that you are comfortable.We had 2 massages each and bouth felt that was the best massage we ever had.Lake Cleptuza is close by lovely place with ice food.We loved this spa was our... More

Forget about Bansko's silly spas with their luke-warm, grubby hot tubs and stone-cold saunas. A couple of hours away you will find some of the best spas in the country. Velingrad is justifiably billed as the "spa capital of the Balkans". This hotel did not disappoint. The pool circuit (free to hotel guests or BGN 25/day) was incredibly well-designed with... More

The Balneo Aquatonik is a spa that is top-notch and works hard to make sure you are comfortable and yet is understated at the same time. Wonderful staff-especially Gergana and Elena went out of their way to make us comfortable and welcome and helped us with everything! The pools are covered but open to the outdoors and the spa has... More

The hotel is very comfortable and pleasant: clean, spacious rooms with large comfortable beds, excellent massage, spa very nice. The food is pretty good. The quality of this hotel is well above what I've seen in other hotels of the same category in Bulgaria. In the evening, we went to the organized Karaoke party...we had lot of fun :-) The... More

I really recommend this hotel!!! We spent 1 week in the paradise!!! The swimming pool is great and spa facilties are fantastic!!! The staff is skilled and professional!!! Thank you for this wonderfull holiday!!!