We booked this hotel through Brittany Ferries as part of our week long tour of Normandy. We stayed in the Riva Bella for one night after taking the ferry from Portsmouth to Caen (Ouistreham). The instructions provided by Brittany Ferries were extremely clear, and we arrived at the Riva Bella within 10 minutes of disembarking the ferry. The hotel is... More

The thalasso facilities are wonderful and the staff terrific, but what a shame that the hotel staff is so rude. It is difficult to find a smile here! We were also very disappointed in the dinner at the hotel. The cost of the buffet (only choice available) was €40 each, with choices very limited. We found several restaurants nearby that... More

Proximity to the car ferry port - only a 5 min drive. Clean and comfortable rooms. However I will not stay here again as I did not think that the price I paid for the room was worth it. A double room was £124 per couple excluding breakfast. I felt that this hotel is overpriced for the rooms on offer.

We could not believe how bad this hotel was. We brought our two children who are well behaved and we were made to feel VERY VERY unwelcome. The service was terrible. And the staff was consistently rude. We would recommend if families are this unwelcome that the hotel should state this in their literature. We will never go there again.

We had booked a room for a saturday and on arrival we were disappointed to find out that all the spa treatments were fully booked up for the whole weekend.We paid €190 for a room with an old fashioned bathroom not even a jetted shower spa. Ironical for a so called spa center!

Took Father in law to DDay commemorations Good central location Recent refurb Clean modern rooms Excellent breakfast but 15 euros extra Very good dinner Bar with indoor and terrace seating with view of beach Did not use spa Excellent but expensive for 3star

We spent 2 days in this hotel. I was shocked that they charge so much for such a poor standard of accomodation. The receptionists and the barman were friendly however the rest of the staff were rude and not interested in customer satisfaction. Even though there is a spa complex which seems to be part of the hotel, it has... More

To me this hotel was a real find ..I booked via Brittany Ferries... My wife and I ...Four nights ..£589.00 for room and B.B including ferries .. Mont St Micheal from Portsmouth ..Normandie Express return journey. Hotel food was first class ...Breakfast buffet had everything you could want ( not the usual French coffee and bread ) Dinner approx 30... More