Terrible experience, avoid this hotel! Pool is full of young kids, peeing everywhere. Breakfast buffet had hardly any choices. People were friendly but incompetent and inflexible. Rooms were rundown, old and tired. The only good thing about this hotel is how close it is to the airport More

The rooms were dirty, mold in the toilet and shower. We were moved to a different room only to find mold again, but just in the shower the second time. The last night before leaving I asked housekeeping to change the sheets. I woke up with several bites that were not there the night before. Upon arriving home I discovered... More

I will be staying at this hotel in 2 days and can't even say I am looking forward to it. I had a question about our reservation and just waited 10 minutes on hold to talk to someone and finally hung up. I sent an email 2 days ago to the property to ask my questions and have yet to... More

The accommodations are lovely (very comfortable beds!) and the pool and beach are beautiful. Rather small beach space, but large pool and floats available. The only downside was that the place was over run with families with small kids, which made relaxing difficult. Not the best place for families as there isn't that much space for the kids to run... More

Loved everything about this hotel. Our room was average size, balcony with ocean views. Very clean, excellent service and very friendly staff. Was very sad to leave and come back to cold NYC :( More

I am sorry to report that staying at this hotel was a really terrible experience for me and my family. The room rate was very expensive but we decided to splurge because it is difficult for us to find the time to take vacations and we thought we would have a special vacation that we would always remember. We will... More

Terrible food, with service below average..dirty rooms ..very tired hotel..so far not a fan ..the only good thing is the casino....we went to the steak house they advertised blt- shockingly terrible....Italian place Milano a lot better..pool good very average..feels like ritz is going down More

This was a quick family birthday celebration. The Ritz is literally 5-10 minutes from the Puerto Rico airport. We were all arriving/departing at different times so this was extremely convenient. Rooms were typical Ritz quality,we all had ocean views. We were all the club floor. Many families with small children and babies in the club room at all times of... More

The service for which the Ritz Carlton is famous was apparent every minute of our stay at this property. When we arrived, the receptionist/greeter not only assured that we had a table at the popular BLT Steak Restaurant, but walked us to the restaurant to do a personal handoff to the maitre d'. Though the room was a little tired... More