I spent a few nights here before a cruise, and here's what I thought. Hotel wasn't terrible but wasn't great, either. It was a short walk to the beach, but the pool area was right next to the runway, which is great if you're an airplane lover and not so good if you'd like some quiet. About that pool. It... More

We have stayed at this hotel a few other times and I have never written a review, so I thought it was time. We were there January 21st, 29th and February 5th. In each instance the front desk staff was very helpful and got us into our room quickly. That isn't a small task on Sunday mornings, since the hotel... More

We have stayed at Embassy Suites before, and were very satisfied. This time was even nicer. Besides the usual "Managers Reception" (free drinks for an hour and a half), and the included complimentary breakfast, they had a huge atrium in the center of the hotel, and a casino (small, but adequate). All the staff was friendly, and helpful. We will... More

First I want to start out with the good things about this hotel. The staff at the front desk as well as the housekeeping staff go out of their way to make your stay comfortable and welcoming. They are all very friendly and accomodating. This hotel could be so much more with just a few major changes. All the rooms... More

We arrived very late for a 2 night stop prior to a cruise. We had travelled 23 hours so a quick checkiin was a help. Room was very spacious and 2 tvs was a ehlp with jetlag times. Very quiet room. Next morning enjoyed the "" free breakfast" except for the coffee, which is unusual for an hotel in Puerto... More

For the most part the hotel was nice. The suite was clean and roomy. There were a couple of minor issues with it. First, there was no exhaust fan in the bathroom and after any shower or bath, the whole suite got a bit steamy. Second, there was no towel bar or rack so trying to dry a towel for... More

I stayed here for ten nights total while on business in San Juan. I found the property to be very clean and well kept. Onsite parking was in a parking deck adjacent to the hotel. There was a daily fee for parking. The front desk personnel were always very friendly and very eager to help with any situation. I had... More

I have stayed here many times, pre and post cruises. Unfortunately, the property is deteriorating. Strange little bugs in the coffee pot area. Tired mattresses. Peeling wallpaper, scratched showers, worn carpet, dirty spots on carpet, foggy windows from broken seals. I was in four different rooms this past month. All have the same review. Staff is nice to work with,... More

Hotel and especially the room showing its age. Refrigerator broken, furniture worn and frayed. Concierge gave incorrect information several times. Many tables always dirty in lounge, bar and open areas when open. Female servers obviouly catered to the hunky guys and left the rest of the customers to fend on their own. I have stayed at many nicer places for... More