Had a wonderful stay at hotel Neptuno, great location being away from the heart of the tourist area but close enough to walk to all the usual bars and attractions. Service was top notch, Maria made us feel very welcome. Easy to get too, just get the number 9 bus from the airport... simples. Would happily stay there again.

I was excited about the Neptuno after reading the positive reviews, however, this is not a 3-star hotel in US American or Western European standards. Our A/C only worked for one night and we had to ask the front desk 4 times to fix it. In addition, our bathroom broke on the first day and never got fixed for three... More

Hotel staff is friendly and cooperative. Reception pays attention to who is entering the hotel. Had a good nightrest here, which was my main reason for staying here. Unfortunately the rest of the conditions were not that good; the bath was damaged, water didnt flush well, toilet leaked and didnt flush as well. But the worst was the airco, worked... More

From the minute of booking this holiday was goin to be fantastic and it really was pleasent welcoming a sea view room (didn't pay extra) room 512 5th floor amazing scenery 2mins from the beach 10mins from bars restaurants. orange bar (favourite food place cheap aswel) lovley weather honest i cannot fault this holiday the pool was clean hotel was... More

after reading all reviews on this 3* hotel we were very disappointed.on arrival the hotel was very quiet and seemed as though we were the only ones staying there.the room was very basic,the tv did not work and had single glazed windows and could hear all noise from outside.there was a half built building in our view which looked very... More

staff all very freindly and very helpfull, room was great with sea views all over the bay,very clean, great pool, the breakfast was also great, , though not many people were up early like us, very quiete at night so had great nights sleep everynight, price was good, would 100% use this hotel again. they also gave us free late... More

The staff are very nice and helpful, rooms nice and tidy and you've got a full access to the outdoor pool. It is a short walk from the west end where all the clubs and bars are, but also going the opposite direction you can get onto the beach and find some nice restaurants. You also get a nice view... More

The Neptuno is a great hotel and also very cheap compared to some of the hotels in San Antonio. I have been staying at this hotel for many years and always look forward to going back there as its a home from home. The staff are friendly and always welcoming not matter what time of night you come back after... More

the first time we stayed at this hotel was summer 2010 and we kept coming back ever since 2- 3 times a year. We were more than happy. I mean you gotta love the oceanview, love the rooms nice and clean, there is also a swimming pool, it is very close to the beach like 50m (50 yards) and good... More