Unfortunatly from arrival onwards our stay was bitterly dissapointing. Upon arrival we were welcomed with "your rooms not ready". No offer to take our bags even a simple welcome "how was your journey" etc. I had paid upfront for the night including food, treatments etc but was asked to have a pre-auth on my card. I declined and said I... More

We booked in for the £40 Spa day which included a two course lunch. It was a really lovely and relaxing day. The staff were extremely professional and welcoming. Lunch was great and the food was fantastic. The spa area is very relaxing and we left feeling extremely pampered and refreshed! We will be coming back again soon. More

I am getting married in April and have chosen Charlton House for my reception. The hotel is beautiful, the food is really wonderful and the staff are incredibly accommodating. I can't wait to get married and have my special day here. I can't recommend it strongly enough More

Stayed with work and imagine my corporate rate led to me being put in a small dark room not in the main building. The paint was chipped and the bathroom was mouldy. Breakfast was lovely, dinner less so, my starter was inedible. The bar and restaurant are nice, shame about the food. The bed was comfy and since it was... More

After several weeks of planning I managed to surprise my partner with a night in this very pleasant hotel along with her sister, brother and their respective partners. Booking was not easy and this is one of very few complaints. You have to book the spa break through a call centre but the hotel details, such as dining arrangements direct... More

My husband and I had a lovely break (overnight Saturday) with a spa treatment included. The staff were very efficient and friendly. My husband used the gym whilst I went into the spa, lovely hot tub. We both had neck, back and shoulder massages and my husband had a leg massage and I had an Indian head massage. The treatments... More

Booked in for a 3 day post Christmas relaxation and found this hotel to be a haven of peace and quiet. My deluxe room was absolutely beautiful with it's own private patio and access to the garden. the exercise room was small but well equipped and the spa was beautiful. I had two treatments in the spa both of which... More

Dear Chartlon House, Normally we don't really place any reviews on websites but this just needs to be said. Our stay was ok (pleasant), but maybe some of the staff you have got you should train better! We stayed at your hotel in January 2012, reception was lovely and room ok, only complaint is your waiting staff. We had dinner... More

This was our second stay at Charlton house and this time was even better than the last. We stayed in room 18 the coach house. You get your own from door and a secluded courtyard. The room was beautiful with a beamed ceiling and split level living. The bed was huge and really comfortable. The spa was as lovely as... More