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All 3 Shepton Mallet hotels »

Bannatyne's Charlton House Spa Hotel

4.0 of 5
Shepton Mallet BA4 4PR, England
Hotel amenities
4.5 of 5 stars 168 Reviews
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168 reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Great Place(4)
  • Mrs Smith(4)
  • Building work(3)
  • Excellent value(3)
  • Duncan Den(3)
  • Shabby chic(3)
  • Wedding anniversary(3)
  • Would highly recommend(3)
Traveller rating
    94
    45
    22
    6
    1
Only show reviews for Family (16) | Couples (95) | Business (9)
Date Rating
Bod123
Bristol, United Kingdom
2 reviews
3 helpful votes
4 of 5 stars Reviewed 20 February 2012 NEW

Seasonal Special: Beautiful building, fantastic room and brilliant spa facilities. The 3 course dinner was very tasty (though main meal portions could have been bigger and service a bit more prompt considering the price) and breakfast was very good too. The staff were really friendly, particulalry the spa manager who let us in early so we could have a pre-breakfast... More

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justpeeking
Gloucester, United Kingdom
2 reviews
2 of 5 stars Reviewed 20 February 2012 NEW

Unfortunatly from arrival onwards our stay was bitterly dissapointing. Upon arrival we were welcomed with "your rooms not ready". No offer to take our bags even a simple welcome "how was your journey" etc. I had paid upfront for the night including food, treatments etc but was asked to have a pre-auth on my card. I declined and said I... More

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Amity1976
Senior Reviewer
7 reviews
1 helpful vote
5 of 5 stars Reviewed 17 February 2012 NEW

We booked in for the £40 Spa day which included a two course lunch. It was a really lovely and relaxing day. The staff were extremely professional and welcoming. Lunch was great and the food was fantastic. The spa area is very relaxing and we left feeling extremely pampered and refreshed! We will be coming back again soon. More

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LMcaloon
Bath, United Kingdom
1 review
5 of 5 stars Reviewed 13 February 2012

I am getting married in April and have chosen Charlton House for my reception. The hotel is beautiful, the food is really wonderful and the staff are incredibly accommodating. I can't wait to get married and have my special day here. I can't recommend it strongly enough More

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mulligan44
London, United Kingdom
Reviewer
3 reviews
5 helpful votes
3 of 5 stars Reviewed 11 February 2012

Stayed with work and imagine my corporate rate led to me being put in a small dark room not in the main building. The paint was chipped and the bathroom was mouldy. Breakfast was lovely, dinner less so, my starter was inedible. The bar and restaurant are nice, shame about the food. The bed was comfy and since it was... More

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TinbumNorthWales
Burnham-On-Sea, United Kingdom
Senior Contributor
24 reviews
18 helpful votes
4 of 5 stars Reviewed 6 February 2012

After several weeks of planning I managed to surprise my partner with a night in this very pleasant hotel along with her sister, brother and their respective partners. Booking was not easy and this is one of very few complaints. You have to book the spa break through a call centre but the hotel details, such as dining arrangements direct... More

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Mary821
Farnborough, Hants
Reviewer
3 reviews
5 of 5 stars Reviewed 30 January 2012

My husband and I had a lovely break (overnight Saturday) with a spa treatment included. The staff were very efficient and friendly. My husband used the gym whilst I went into the spa, lovely hot tub. We both had neck, back and shoulder massages and my husband had a leg massage and I had an Indian head massage. The treatments... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
2 February 2012

Dear Mary821 Thank you so much for your fantastic review and we are delighted that you enjoyed your stay with us. We all look forward to welcoming you back. Kind regards. Sakis Dinas General Manager More

SheilaWise
England
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 30 January 2012

Booked in for a 3 day post Christmas relaxation and found this hotel to be a haven of peace and quiet. My deluxe room was absolutely beautiful with it's own private patio and access to the garden. the exercise room was small but well equipped and the spa was beautiful. I had two treatments in the spa both of which... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
2 February 2012

Dear SheilaWise It was a pleasure to welcome you to Charlton House and we are delighted that you enjoyed your stay. Your feedback has been shared with the team and we look forward to welcoming you back in the future. Best wishes. Sakis Dinas General Manager More

Oldies1960
1 review
1 helpful vote
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Dear Chartlon House, Normally we don't really place any reviews on websites but this just needs to be said. Our stay was ok (pleasant), but maybe some of the staff you have got you should train better! We stayed at your hotel in January 2012, reception was lovely and room ok, only complaint is your waiting staff. We had dinner... More

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Newlyweds19062010
Exeter, United Kingdom
Reviewer
4 reviews
5 of 5 stars Reviewed 24 January 2012

This was our second stay at Charlton house and this time was even better than the last. We stayed in room 18 the coach house. You get your own from door and a secluded courtyard. The room was beautiful with a beamed ceiling and split level living. The bed was huge and really comfortable. The spa was as lovely as... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
2 February 2012

Dear Newlyweds 19062010 Thank you very much for taking the time to write your fantastic review. We are all delighted to read that you enjoyed your stay and James in particular sends his regards. We hope to see you again soon. Best wishes. Sakis Dinas General Manager More

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Bannatyne's Charlton House Spa Hotel Also Known As

  • Charlton Hotel Shepton Mallet
  • Charlton Hotel
Address: Shepton Mallet BA4 4PR, England

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