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All 11 Mermaid Beach hotels »

Turtle Beach Resort

4.5 of 5
2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Hotel amenities
Ranked #2 of 11 hotels in Mermaid Beach
4.0 of 5 stars 232 Reviews
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232 reviews from our community

What travellers say about this hotel
  • Ground floor(16)
  • Pacific Fair(9)
  • Rainforest Cafe(9)
  • Bedroom apartment(7)
  • Convenience store(5)
  • Mini golf(5)
  • Staff were friendly(4)
  • Swimming pool(4)
  • Theme park(3)
Traveller rating
    74
    79
    34
    24
    21
Only show reviews for Family (172) | Couples (7) | Business (0)
Date Rating
Glen R
Perth, Australia
1 review
5 of 5 stars Reviewed 14 February 2012 NEW

I have been going to Turtle Beach Resort for 6 years now . The resort staff are always friendly & curtious but this last stay there were a large group of Muslem guests there who thought that they owned the resort & every one else had to make way for them & thier loud & obnoctious kids who pushed &... More

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EGMTBR, Owner at Turtle Beach Resort, responded to this review
15 February 2012

Glen R. We apologise that your stay was interupted by the action of others, it was a first for us also on this scale. It appears we are now the focus of their anger in the postings here and I appreciate the third party views you have in our handling of the situation. We have returned to our normal state... More

Lindanumber1
1 review
1 of 5 stars Reviewed 12 February 2012 NEW

What can I say me and my family where looking foward to our holiday we said we going to go to Queensland and stay at turtle beach because On the net and on YouTube it look amazing which didn't even look anything like it .the pool was too deep for the kid and the apartment where not clean and the... More

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EGMTBR, Owner at Turtle Beach Resort, responded to this review
13 February 2012

This post is one of a series from a group (around 40 persons) who stayed with us recently. The group booked through an outside agency “Blue Sky Holidays’ therefore I cannot comment on any aspect of their accommodations or apartments. We were involved in the eviction of this group after multiple complaints, security risks to other guests, foul language in... More

Majeda1234
1 review
1 of 5 stars Reviewed 12 February 2012 NEW

It was the worst resort I've ever seen it's Not like the photos on the Internet I will rate it 0 out of 5 the kids pool is dangerous slippery and deep they need better staff receptionist to smile not give dirty looks even the bed I slept in bed bugs I got bitten worst experience ever and that security... More

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EGMTBR, Owner at Turtle Beach Resort, responded to this review
13 February 2012

This post is one of a series from a group (around 40 persons) who stayed with us recently. The group booked through an outside agency “Blue Sky Holidays’ therefore I cannot comment on any aspect of their accommodations or apartments. We were involved in the eviction of this group after multiple complaints, security risks to other guests, foul language in... More

Toady_Pole
Newcastle, Australia
1 review
4 helpful votes
5 of 5 stars Reviewed 6 February 2012
4
people found this review helpful

My wife and I along with our two daughters aged 6 and 4 stayed here for 9 nights from 27th January. I have to admit I did read alot of the reviews listed here and I had a few second thoughts about making a booking. However we are so glad that we did! Turtle beach is a fantastic place to... More

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EGMTBR, Owner at Turtle Beach Resort, responded to this review
13 February 2012

Toady Pole - many thanks for your balanced review on all of the facilities we have to offer. Our staff are very guest focused and wish you and your family great travel adventures in the future. Stephen West More

Natthajit
Sydney, Australia
1 review
1 helpful vote
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

The resort has so many facilities such as swimming pools for both kids and adult. We love adult pool so much. The Woodfire pizza was so yummy!! (chicken satay and prawn). Even though the resort is 5 minutes walk to the beach but there are take away shops close by. We'll definitely come back and stay longer^_^ More

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EGMTBR, Owner at Turtle Beach Resort, responded to this review
13 February 2012

Natthajit - a great review on our facilities. Our pizza gets rave reviews and I am glad you had time to swim and enjoy! Stephen West More

Leannedib123456
1 review
1 of 5 stars Reviewed 4 February 2012

My family and I booked at turtle beach resort through Blu sky. We are a big family and we did inform them that were loud and that we are Lebanese muslim and that there are alot of children including infants. Upon arrival at the resort most of the rooms were not clean. Mind you we booked 9 rooms and half... More

Was this review helpful? Yes
EGMTBR, Owner at Turtle Beach Resort, responded to this review
13 February 2012

This post is one of a series from a group (around 40 persons) who stayed with us recently. The group booked through an outside agency “Blue Sky Holidays’ therefore I cannot comment on any aspect of their accommodations or apartments. We were involved in the eviction of this group after multiple complaints, security risks to other guests, foul language in... More

hollyamity
Perth, Australia
2 reviews
6 helpful votes
4 of 5 stars Reviewed 4 February 2012
3
people found this review helpful

We were staying here at the same time as the Lebanese family below... And I must say we were pretty happy when they were kicked out. How is it acceptable to let your children scream, shout and generally run riot whilst everyone else is trying to put their children to sleep. We were staying near the Adults Only pool and... More

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EGMTBR, Owner at Turtle Beach Resort, responded to this review
13 February 2012

Hollyamity - many thanks for your review. Thank you also for your supporting comments on our actions undertaken to ensure a good time was had by all. I am gad your family had a great holiday and anticipate 'less action' and more fun next time! Stephen West More

Dianne J
Adelaide, Australia
2 reviews
5 of 5 stars Reviewed 31 January 2012

My daughter aged 12 and myself stayed at this resort in a one bedroom apartment for 6 nights and we found it to be very comfortable, clean and well maintained. The only negative thing I found was there wasn't any cleaning items eg dustpan, cleaning sponges etc and I found the convenience store a bit pricey. The staff were very... More

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Kristy D
Sydney, Australia
1 review
2 helpful votes
2 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

We stayed at the this hotel over the recent holidays. When we first arrived we thought the facilities at the resort were great, however our room was not clean. During our stay we encountered bed bugs and came home with bits. A letter was sent to management on our return and we have received no response. Very disappointing as we... More

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Matt C
North Shore City, New Zealand
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We've just returned today from our 8 days on the Gold Coast, the whole time spent at Turtle Beach Resort accomodation-wise. First impressions - we felt we got what we paid for, a really well designed / child friendly environment for our kids to have a great time in for 8 days. We took the 2 bedroom Executive Apartment option... More

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Turtle Beach Resort Also Known As

  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Resort Gold Coast
Address: 2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia

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