This Ritz Carlton didn't stack up to the usual Ritz experience . If you've been to a Ritz before you know that they usually pay attention to every detail. This hotel did not . The hotel & grounds were very nice. The employees were very nice. The service was very slow. The room housekeeping was lax & not uniform .... More

I have stayed a quite a few Ritz Carlton properties, and while this was clean and sufficient, it was not a true RC experience. The property looked dated and needed some basic upgrades to furniture, fixtures and the rooms. Grout was coming off of tile, water stains on glass made it feel like the property wasn't being cared for properly.... More

We are in the middle of a great visit to this hotel however according to local press accounts: On May 8th it was announced that the current owner of the hotel Rose Hall Resort LP and its operator the Ritz Carlton are parting ways by mutual agreement after a recent sale of the property. The staff is amazing in spite... More

This was my first trip to Jamaica so I really don't have anything to compare it to in the area. I did expect more for a Ritz Carlton resort. The rooms are average. We didn't spend much time in the room. The beds are not comfortable. They are extra firm or something...hard as a rock. I woke up sore every... More

While there a number of things which made my stay with my daughters in early May a pleasant one, calling this property a Ritz-Carlton and 5 star, is a stretch. On the positive side, the pre-arrival service was very good. The adjoining rooms I had requested were nicely situated in the wing closest to the beach. The property was also... More

Spent a week at the Ritz Carlton teaching Yoga. The staff is more than welcoming and made us feel like family. The food is abundant but would have liked to been offered a wider variety. Our room was beautiful, comfortable beds, ocean view and 1st rate bathroom. The beach is small and the floor of the ocean off the beach... More

Ok hotel but not up to the quality of other ritz's that I have stayed in! for instance the butler dinner(a waste of time) not handled well ! And pasta bar for dinner (cold pasta) asked the cook to make some pasta was told to take plain pasta and just put sauce on top???. Lots of problems. On the good... More

My family and I spent 5 days here at the end of March. We had an oceanfront suite with an incredible view. The property was beautiful. The hotel itself is in need of some sprucing up, but overall in good shape. Very nice large pool and small but cozy beach. The service was good, but not up to normal Ritz-Carlton... More

I'm still trying to figure out how this property got it's 5 star rating. Upon arrival, we were greeted warmly, however, the warmth ended once we got to the front desk. The receptionist never smiled once and did little beyond checking us in and running my card. We found our way to our rooms by ourselves (there was no bell... More