Booked this hotel because of spa but informed on check in that there is a charge of 12euro for 2 hours per day per person which is a 168euro extra per week . Also safe cost an extra 21euros for the week. Nothing to do in hotel but they do have free wifi. Tea in the morning is Luke warm... More

We had a good hol but some things could be improved . The staff were very nice.Thought the price for safe and fridge were wrong for all inclusive.We always go A.I and have never had to pay for fridge or such a lot for safe.The rooms were clean but bit tired looking .Disapointed there was only one room to get... More

My wife and I and my sister-in -law were all inclusive for 7 nights from 2 to 9/1/2012. We booked the holiday through Thomas Cook on 15/10/2011. We were promised rooms with a sea view. On arrival we were allocated adjacent rooms looking on to a towering,volcanic ash covered slope and the roadway leading to and from the underground carpark.... More

My Partner and I stayed at The Beatriz Playa in Matagorda from 29th December 2011 on an all inclusive basis. The hotel is only about 10 minutes from the airport which is really good. We booked with Direct Holidays and the flight there was no problem. We arrived at the hotel about 4pm and check in was quick. The hotel... More

Just back from staying in the beatriz playa hotel in matagorda and feel the need to give my honest opinion. First time going al inclusive and was pleasantly suprised. Food was great well presented and good choice.Location excellent ,right on the promenade, all on the flat so great for people who love walking. No complaints about anything, room view breathtaking... More

just got back from a stay at the Beatriz Playa and Spa.hotel room was good nice and clean but did'n't think much of the terrace.the spa was brilliant .The food! oh the food! awful.the hot food was always cold more or less the same thing every day (we were all inclusive) The chinese food night what a disaster there was... More

Have just got back after a weeks stay here 22-29 Jan and having read some of the reviews felt that I should add my own. We had a great stay in this hotel, the communal areas are really nice albeit the rooms could do with some updating, however they are clean and spacious. We travelled as a family with a... More

We arrived on the 5th of Jan around 3-30pm, were very quickly sorted by the reception staff. The reception is very modern and plenty of room to relax, lovely staff very helpful. Our room was very nice on the 3rd floor, there are only three floor like most hotels in Lanzarote. We had booked a sea view room "WOW" what... More

We’ve just returned from yet another great holiday at The Beatriz Playa. We received a warm welcome at reception and as we were repeat guests there was a bottle of champagne and a basket of fruit waiting for us in the room. We requested and stayed in the same room as last year. Great maid service, the room was spotlessly... More