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Hotel HSM Alejandria

3.0 of 5
C/ Antas de Ulla 14, 07610 Playa de Palma, Majorca, Spain
Hotel amenities
Hotel HSM Alejandria
Ranked #64 of 78 hotels in Playa de Palma
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132 reviews from our community

    Trip type
Traveller rating
    6
    24
    46
    34
    22
Date Rating
Oru, Estonia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2013

We stayed in this hotel a large group of cyclists. We chose this hotel because this hotel has a large bicycle storage room with everything you need. Meals were varied, although in the morning according to the Estonians wanted porridge and milk. Evening entertainment was excellent level. Rooms were clean and tidy pool. Staff are helpful and friendly. Especially liked... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review
6 May 2013

Dear guest, thank you for your nice comments. We are happy to know, that you liked our service and that you have enjoyed the animation program we offer. Our hotel staff will be delighted to read it, we know they are doing their best to make our clients´ holidays really special and it is always great to know the clients... More

somerset
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 8 April 2013

Stayed for 6 days in March, choose this hotel as I was cycling and they had a bike storage room with facilities and hotel was close to bike hire shop. Hotel was your typical 3* Spanish hotel,clean but dated. Staff were very friendly and helpful. Food very nice, buffet style hot an and cold and predominantly Spanish. Unlike other reviews... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review
9 April 2013

Dear Guest, Thank you for your comments. We are glad to know, that you liked our service and that you enjoyed our meal.Our staff will be happy about your positive remarks. We would be happy to welcome you back in our hotel or in one of the hotels of our hotel chain “Hoteles Saint Michel” in Mallorca. Sincerely yours, HSM... More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 April 2013

My partner and I had originally booked to stay bed and breakfast at Hotel Encante but due to limited bookings they transferred us to Alejandria and upgraded us to half board. After reading reviews we were dubious but for 8 nights at £190 (including flights) we thought we might as well give it a try! Upon arrival the staff at... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review
5 April 2013

Dear Guest, Thank you for your nice comments and for sharing your expierences with us. We are glad to know that you have spent a nice time in our hotel and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca. Our hotel staff will be delighted to read it, we know... More

1 review
2 of 5 stars Reviewed 20 March 2013 via mobile

This must be the most noisy hotel in the Mallorca. Tiled floors and doors with out soft close lead to noise echoing all around the hotel. Full of German cyclists at this time who wheel cycles through the hotel and clump along in spiked cycle shoes. No room facility not even a hair dryer never mind a fridge. Entertainment very... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review
21 March 2013

Dear Customer, Thank you for your comment with your remarks. We are really sorry to hear that our hotel was not like you have expected and apologize for the circumstances you mentioned. We forwarded your comments to our department of quality to improve our service. HSM Saint Michel has got 19 hotels with different categories all around Mallorca. We would... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 September 2012

The staff were rude, other clients were rude, water non drinkable, water not included with meals (half board) so you had to buy water in the supermarket and drink warm as there were no minibars in the rooms, or buy small bottles of cold water at 1.70euros. there is no official website and no information on tripaadvisor/booking.com etc that warns... More

Was this review helpful? Yes 1
4409, Public Relations Manager at Hotel HSM Alejandria, responded to this review
12 September 2012

Dear Customer, Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected and apologize that our stuff where rude. Regarding the comment about the dings which are not included with meals, this information is written on our web site at the hotel description/service. In any case, we forwarded your comment... More

Geordie in Edinburgh
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 21 October 2011

We stayed here in September 2011 for 3 nights and ended up being relieved it wasn't for longer. The hotel itself was OK, slightly dated and could've done with air conditioning in the rooms but it was clean and an ideal location for walking to the beach. Myself and my husband found the majority of the staff extremely rude, we... More

Was this review helpful? Yes 3
4409, CUSTOMER SERVICE at Hotel HSM Alejandria, responded to this review
24 October 2011

Dear Guests, Thank you for you comments. We are really sorry that our hotel was not liked you have expected. We will inform our quality department about all your suggestions. With kind regards, HSM Customer Service More

plymouth
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 September 2011

cannot fault the staff, very friendly and helpful.the location is a bit confusing, google earth came in handy ! the reason i have only given this hotel an average rating is the lack of air conditioning in the rooms and the noise in the early hours of the morning when the majority of the hotel residents stagger back to their... More

Was this review helpful? Yes 1
4409, HSM CUSTOMER SERVICE at Hotel HSM Alejandria, responded to this review
23 September 2011

Dear Guests, Thank you for you nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. However, we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel. With kind regards, HSM Customer Service More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 September 2011

This was booked last minute. The hotel is kept clean and tidy and the rooms are cleaned everyday. The staff are excellent and help everyone regardless of the language spoken by the customer. They were able to give us directions to various places, bus numbers, check the internet for prices and opening times of various places. Being vegetarian meant the... More

Was this review helpful? Yes 1
4409, hsm customer service at Hotel HSM Alejandria, responded to this review
6 September 2011

Dear Guests, Thank you for you nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. However, we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel. With kind regards, HSM Customer Service More

Cluj-Napoca, Romania
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 29 August 2011

The hotel was clean and the stuff was very helpful. There are a big variety when it comes to food. You have to pay to use the safe and there is no air conditioned. Also you have to pay for the TV.

Was this review helpful? Yes 1
4409, hsm customer service at Hotel HSM Alejandria, responded to this review
1 September 2011

Dear Guests, Thank you for sharing your comments with us. We are glad to know that you have spent a nice stay with us. Hope to see you again in Hoteles Saint Michel. Wiht kind regards, Your HSM Customer Service More

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 August 2011

We had a week here, nice hotel, clean, decent pool, plenty sunbeds etc, food ok, something for each of us every night although hotel did cater towards german and dutch tourists. rooms were perfectly adequate, location was ideal for town, airport, attractions and beach. VERY young german, dutch and croatian tourists in hotel, very rowdy, police were called to the... More

Was this review helpful? Yes 1
4409, hsm customer service at Hotel HSM Alejandria, responded to this review
12 August 2011

Dear Guests, Thank you for your nice comments. We are glad that you liked our hotel and apologize for the incidents you have mentioned. At this time of the year we have a lot of young people, and it's true that is not the best choice for families. If you come in another period of the year, the hotel is... More

 
 
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Additional Information about Hotel HSM Alejandria

Also Known As:
Hsm Alejandria Hotel
Hotel HSM Alejandria Playa De Palma, Spain - Majorca
Address: C/ Antas de Ulla 14, 07610 Playa de Palma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar/Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #64 of 78 hotels in Playa de Palma
Price Range: $
Hotel Class:3 star (3*)
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Hotel HSM Alejandria
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