First, let me say; if you are not in the market for timeshare or vacation club spending DO NOT attend the "welcome" breakfast or marketing invite. They will offer you 10% off you bill to do it and an amazing breakfast (which is delicious). It is NOT worth your time and mental energy. This time round we simply refused to... More

Pros: great golfing resort, great huge pool. Cons: we were greeted by bell service who immediately took our 2 carry on bags and insisted they will take it up to our rooms for us. Now, these are 2- 19 inches carry on. I certainly do not need any help with them. But whatever, they were already swept away, leave it... More

Just got back and had a great trip - The "compound" is huge and offers something for everyone, the pools and the beach will not disappoint. However, other reviews are spot on. This place will blow your budget unless you are prepared to go out of your way to save yourself. Food is very expensive, so either bring your own... More

We spent the week of June 27 -July 3. Lots of rain. The resort is absolutely beautiful. The entire staff- from the cart drivers to the maids, is the most friendly and pleasantt I have dealt with anywhere. We stayed in the GRAND LUXXE in a beautiful 2 bedroom suite. Each bedroom had it's own balcony. The entire property is... More

I've been here since Friday and It was all going well all staff very friendly and welcoming! Until the rain came... Are they kidding me! it's a tropical place and they know it pours here!!!!! As I write this review my suite in The Bliss is entirely flooded. We've called twice to know what will happen with us and no... More

Being in Cancun for a week I was expecting a great and never forgettable experience. Unfortunately that's not what I got by staying at this resort. The people who worked there seemed to take joy out of purposely sending us to the wrong places, making us walk all over the place back and forth. It was beyond frustrating. No one... More

Despite the negative comments I'll be sharing, we did have a good time at the Mayan Palace resort. We had a one week stay there the week of May 17-24. I took the advice of several Tripadvisor contributors and requested to stay in bldg 1, 2 or 3. (A month before our stay I sent an email to the concierge... More

We stayed at the Grand Mayan/Mayan Palace in June. It is a very large property with several different resorts sharing facilities. It is not all inclusive so you do have to pay for meals or pay for taxis to take you into town. There is a nice market on site with food and the rooms include kitchens to be able... More

I would not recommend this place to anyone, unless you have bottomless pockets and are happy to part with vast amounts of cash for very little in return. Everything in this place is designed to extract more money from the "guests", and nothing will be given for free (not even a complimentary drink when you arrive, like most resorts do,... More