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All 9 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso

4.5 of 5
Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Grand Hotel Paraiso
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2,182 reviews from our community

Traveller rating
    1,839
    233
    68
    31
    11
See reviews for
Families
195
 
Couples
1628
 
Solo
44
 
Business
34
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Hickory Hills, Illinois, USA
1 review
3 of 5 stars Reviewed 16 June 2013 NEW

When we came here two years ago we thought this was the most beautiful, well kept vacation spot we had ever been to. The service was excellent also (in 2011 our butler was Victor). This year in May nothing has changed but not in a good way. Painting needed to be done, the rooms could use some updating, the tile... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

We stayed at the Iberostar Grand Playa Paraiso in June 2013. We have stayed at five different all-inclusive resorts, including Jamaica, Mexico, and Turks & Caicos. The pictures posted by the resort and Trip Advisor are exactly the way the resort looks, it is a beautiful property. The rooms, grounds, pools, beach, and bars are well maintained. The staff was... More

Was this review helpful? Yes 6
Joliet, Illinois
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 11 June 2013 NEW

The most beautiful hotel, rooms, food & service. I LOVE this hotel. I had lobster tails with drawn butter for lunch every day! A personal butler is assigned to each room. Unlimited privileges at the other Iberostar properties on site are included.

Was this review helpful? Yes 8
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 10 June 2013

We have been to Excellence Playa Mujeres and Excellence Riviera Cancun and I believe those hotels provide 5-star service and are less expensive. Our experience at the Grand was incredibly disappointing. There was a storm while we were there, and that is of course not the hotel's fault. What is their fault is their response to the storm. There is... More

Was this review helpful? Yes 7
A TripAdvisor Member
5 of 5 stars Reviewed 9 June 2013

My lover brought me there for my Birthday. We stayed at the Grand Hotel for one week and I felt like I was a Queen. Everyone there was making sure everything was perfect. I had the time of my life!!! We appreciated the quiet pool. It was a place where we spent a lot of time. I was there to... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Portsmouth, New Hampshire
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 8 June 2013

Alot has already been written about this hotel, but I feel that I have something to add because other reviewers seem to fall firmly into 1 of two camps: 1. "Iberostar is the greatest place ever, everyone should go there and nowhere else, everything is perfect and amazing." *Had a few too many Margaritas and remembers very little about their... More

Was this review helpful? Yes 26
Dallas, Texas
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 June 2013

I recently had my wedding at Iberostar Paraiso Grand hotel in May and I was so impressed with everything about this place. I highly recommend you have your wedding here. You can have an amazing classy wedding for a reasonable price compare to what you will spend in the U.S. The service from the staff was excellent! Jessica our wedding... More

Was this review helpful? Yes 5
Rochester, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 7 June 2013

My boyfriend and I recently visited the Iberostar for a well-needed 1 week vacation. We spent considerable time researching a vacation destination & property due to both of us having specific travel requirements in regards to food, location, hotel rooms, entertainment, etc. It can be difficult to find a resort and location that meets all of our needs. We really... More

Was this review helpful? Yes 4
Cincinnati, Ohio, USA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 June 2013

Once again the Iberostar Grand Hotel has lived up to its name. We have now stay at the Grand Riviera Maya twice and in Punta Cana four times. Both are lovely properties with well manicured grounds and attentive staff. The beach is much better in the DR, but the rooms and pools are better in Mexico. Both golf courses are... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 June 2013

This hotel is really phenomenal, it is suitable for all ages and has a mix of people of all ages, lots of honeymooners. For an all inclusive they do an excellent job. The food is wonderful, and yes I am a connoisseur on food, this is my biggest hobby in life. I have never seen a hotel serve an abundance... More

Was this review helpful? Yes 5
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review
11 June 2013

Dear Guest, First of all, we would like to thank you for sharing your comments with other travelers. It is nice to hear that you enjoyed your vacations at the Iberostar Grand Paraiso. We really appreciate your valued feedback and suggestions because those help us to be better. Your special mention of the food, beach and staff, which enhanced the... More

 
 
Iberostar Grand Hotel Paraiso
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Hotel Summarization (Beta)

What travellers say

  • Room service(57)
  • Very good(51)
  • Lobby bar(39)
  • Star Friends(35)
  • Ocean front(34)
  • Other resorts(33)
  • Tranquility pool(30)
  • Pillow menu(30)
  • Golf cart(24)
  • Lunch buffet(23)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Playa Paraiso
#1 Romantic Hotels in Playa Paraiso
#1 Luxury Hotels in Playa Paraiso
#1 On the Beach Hotels in Playa Paraiso
#1 Top resorts Hotels in Playa Paraiso
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya

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Iberostar Grand Hotel Paraiso
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