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The Venetian Macao Resort Hotel

5.0 of 5
Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
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The Venetian Macao Resort Hotel
Ranked #12 of 83 hotels in Macau
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2,925 reviews from our community

Traveller rating
    1,583
    935
    270
    92
    45
See reviews for
Families
707
 
Couples
621
 
Solo
74
 
Business
205
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 23 May 2013 NEW

First time in Hong Kong, first time in Macau. The Venetian wasn't the most impressive hotel from the outside, but it was impressive on the inside. The gold fountain in the main reception set the tone for the hotel. We were processed quickly by the reception on arrival, our baggage was brought up for to our rooms for us and... More

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See 4 more reviews by Mistyblue12345 for Macau
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

I stayed at the Venetian during my visit to Asia last year. Having stayed at the Banyan Tree for my many previous visits, I decided to give the Venetian a shot. The room was clean and very spacious - it was worth the premium price that it cost. However, I did not like how we came across long check-in and... More

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Luzon, Philippines
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

All rooms here are suites. A good 5 star hotel and kids will love the room because it's big. The problem here is the carpet, though it looks clean it is actually not. It triggered my son's asthma so I know it hasn't been cleaned for some time. Service staff try their best to give you the best service but... More

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See 6 more reviews by Jepoyng for Macau
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
22 May 2013

Dear Jepoyng, I am delighted that you and your family enjoyed your suite & hope we may look forward to welcoming you again in the future. Unfortunately being a popular destination can also make us a busy one which in turn does create occasional delays and explore around. I will share your comments regarding the carpet in the your suite... More

Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Not really a hotel, more of a Casino, and shopping complex, with rooms attached. From reception to the hotel, we had to walk through the casino to the room lobby (~5minutes walk). Room are generously sized, but already showing signs of ageing. - Showerhead would slid down by itself, mould coming up under wallpaper/paint in the bathroom. - CRT TV... More

Was this review helpful? Yes 2
See 6 more reviews by mrmin1 for Macau
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
22 May 2013

Dear mrmin1, Thank you for sharing your comments following your stay. One of the “family friendly” efforts the resort makes is to give access to our guest suites through pathways that do not cross the gaming floor, others include family swimming pools, Grado Golf & the Qube child recreation facility. The hotel has now been open 5 years & we... More

Hong Kong
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

This hotel is so enormous it almost beggars belief. With a Ventian passport thrown in with the room rate, we got lunch, breakfast and a gondola ride (for 4 of us) thrown in! A Bella suite is big enough for a family with 2 double beds and a sofa bed (and 2 tvs!). We spent most of the weekend here... More

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CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
22 May 2013

Dear DBfamilyof5, Thank you for sharing your recent experience of your stay with us. It is truly a pleasure to learn that you and your family had lots of fun here and consider us the perfect vacation for anyone! We look forward to welcoming you in the near future for another memorable holiday. Warm regards, Dave Chan ~ Manager of... More

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

After reading quite some reviews, we opted for Venetian. Most of the hotels in macau offers free shuttles to different hotels which is worthwhile. The hotel as such is huge. It takes 15 mins to walk from one end to another. You can get easily lost on the way but the map helps you get to your room wing. We... More

Was this review helpful? Yes 2
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
22 May 2013

Dear jainneha, Thank you for sharing your comments following your visit. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I can assure you your comments have been shared with the departments concerned for addressing regarding the lobby/reception ambassadors experience & we hope to welcome you again in the future.... More

Nara, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

We booked the low season discovery package for 3 nights which includes a generous selection of buffet breakfast and lunches at 4 different restaurants. We ate at all four included buffets and very happy to report they are all really excellent. Especially the Bambu Cantonese restaurant, we are genuinely surprised at how great the food is, on the last day... More

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CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
22 May 2013

Dear Rich8rd, Thank you for choosing to stay with us again, we appreciate the repeat patronage. We are pleased to know that you and your family had an enjoyable stay. Hope your future travel plans will include Macau again and we look forward to welcoming you back to The Venetian Macau Resort Hotel on your next holiday to this sensational... More

kolkata
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

The Venetian was a gorgeous hotel and found it to be everything that they advertise to be, lots of grandeur and very mystical. The only hindrance for me was that it seemed to be little suffocating because everything is indoors, they give you the illusion that you are outdoors but after spending a full day inside I was dying for... More

Was this review helpful? Yes 1
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
22 May 2013

Dear nehups, Thank you for sharing your comments following your stay. I am pleased to read that you found the Suite so comfortable & spacious. It is very pleasing to see that you enjoyed the variety of the entertainment & facilities our Resort has to offer. I will be sure to share your feedback regarding your concierge experience with the... More

Taipei, Taiwan
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

don't hesitate to stay here. The rooms were amazing. Some reviewers have written that their rooms seemed past their prime- we don't agree. Our room was perfect. It looked brand new. With the new smoking laws in Macau, we had no problem staying in the half of the casino that was non-smoking. We never smelled cigarette smoke unless we ventured... More

Was this review helpful? Yes 1
See 5 more reviews by w44566 for Macau
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
19 May 2013

Dear w44566, Thank you for your kind words and feedback. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. We are delighted to know that you enjoyed your recent stay and your expectations were completely reached. Thank you for taking the time to share with us and all fellow travelers your... More

New York City, New York
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 May 2013 NEW

I loved staying at this hotel. The rooms, amenities, customer service, location, stores, restaurants, and entertainment are just awesome. I had a great stay here. As expected, the whole hotel looks luxurious and opulent. The customer service is five stars. My favorite room in my suite was the bathroom. I could not resist a bath in it. I loved shopping... More

Was this review helpful? Yes
See 5 more reviews by FabGlobetrotter03 for Macau
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review
24 May 2013

Dear FabGlobetrotter03, We are very happy to know that you had a great experience and that the value was excellent! Thank you for taking the time to share with us and fellow travelers your recent experience at The Venetian Macau Resort Hotel.Your valuable comments has been shared with all our team members and It is very pleasing to see that... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Food court(122)
  • Gondola ride(70)
  • Very good(48)
  • Free shuttle(44)
  • Shuttle buses(39)
  • Ferry terminal(37)
  • Swimming pool(34)
  • Bella Suite(26)
  • Cafe Deco(24)
  • Room service(21)

Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotels in Macau
#8 Family Hotels in Macau
#10 Business Hotels in Macau
#10 Luxury Hotels in Macau
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Hotel
Venetian Macao Resort

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The Venetian Macao Resort Hotel
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Enter dates 1 night 2 nights
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