We are seasoned travelers in the South and Cuba is such great value for the money. The food was fantastic, the beach is great, always something fun going on for either adults or families. We had such a fun week January 6th 2012, met so many great people....The rooms on the ground floor do have a musty smell and dampness...
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Thanks for prefer Meliá Cayo Santa Maria and for write a review on Trip Advisor.
Since the beginning of 2011 the hotel opened its doors to families; since then, we are dedicated to creating a safe and playful environment for children, respecting the space of those who want quietness.
Our kids club is equipped with everything children need; in addition,...
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This was my first time to Cayo Santa Maria, but have travelled to numerous resorts in Mexico, Jamaica, Dominica Republic and in Cuba (including Paradius Rio De Oro, Playa Costa Verde, Tryp Cayo Coco) so I feel I have seen a good variety of All-Inclusive Cuban resorts. I would rate this resort a SOLID 4 stars, and a great value...
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Thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor.
Permit me to reply you point by point:
Bus Ride: The night arrival does not allow to enjoy the view during the trip, which really worth it, especially after leaving the mainland. The view crossing the bay, especially at the sunset, it is amazing.
Resort:...
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Me and my family visited the hotel for a couple of weeks in August 2011, and we all really enjoyed it. Baring in mind there were quite a few of us with mixed age ranges and we really couldnt fault it. Would love to go back there again within a big group. All the staff were brillaint and catered to...
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Thanks for choose Meliá Cayo Santa Maria and for decide to return in the next future.
My suggestion, especially if you think to return with a group, is to contact me in advance,
so will be much easier for us to prepare all the details that you may need for the stay.
For you and for all the readers, my...
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We spent a week at Barcelo Beach/Colonial (not the Memories resort) a year ago and decided to try Melia Cayo Santa Maria (MCSM) this year, Jan. 14-22 I thought people might appreciate a comparison. We had a group of 6 this year with 2 seniors (me), our adult son & fiancee plus 2 of their friends.
MCSM is about the...
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Thanks for visit Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor.
Although a comparison with other Hotels is not our goal, we are pleased to know that we were winners of this challenge.
Your detailed review will be very helpfull to keep improve, which is definitely our fist and most
important goal.
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I have to start off with the fact that we are seasoned travelers and this is my first review on TripAdvisor. I've learned so much on this site and I thought it was time to give back. Another first for us is returning to the same resort...MCSM...that's how much we love it there. We have been to Cuba 5 times...
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Thanks for decide to return at Meliá Cayo Santa Maria and for share your experience in Trip Advisor.
We are very proud to know that our Hotel has been the first one where you decided to repeat
a vacation and I assure you that words like yours are the best incentive to keep increase.
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Let me preface this review by letting people know that I travelled with myself, my husband, and our very active 23 month old.
To start, I highly recommend this hotel. It is lovely, the rooms are great, the staff is AMAZING. The food is... well, I gather food in Cuba is not known to be very good, so the food...
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Thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor.
Permit me to reply you point by point:
Check - in: The reason for do it at the airport is to allow guests to go to the room without passing through the reception desk on arrival.
Bus: Hats off! This is exactly the right spirit....
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First time in Cayo Santa Maria and liked it much better then Varadero. Had a really great time at this resort! What I was looking for was a nice beach, comfy beach chair, decent food, sunny weather and a mojito....found all that at MCSM. And for the price, I don't think you could ask for anything more.
Some tips for...
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Thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor.
Like you said, our Hotel has one of the highest % of repeat customers in Country.
We are very proud of this achievement and we hope you´ll be one of them in the next future.
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This Resort was a great value for the price I paid. My boyfriend could not make the trip so I ended up going alone. Since I am a Travel agent I was sent down to rate the property and report back to our Call Centre. We arrived at The Airport in Santa Clara and were given our packages right there...
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Thanks for prefer Meliá Cayo Santa Maria and for describe your vacation in Trip Advisor.
I sincerely apologize for the inconvenience with your room; has been an oversight of our Reception and thank you for not giving it more importance than it has.
Like you said, we have a very high percentage of repeat customers and we are very proud...
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We were there from January 11 to 18, 2012. From the time we arrived to the time we left it was a wonderful vacation. The staff at this resort are lovely people. They love it when you smile and will go out of their way to make your stay a happy one especially if you are pleasant with them. The...
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Thanks for choose Meliá Cayo Santa Maria and for post a review on Trip Advisor.
It is a big satisfaction for us to know that we fulfilled your expectations and that
preserve a very positive memory of our Hotel.
I take this opportunity to write about an issue that is current now, because
we are in high season.
The sun...
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Open Letter: To Marco Mazzucchelli, Director General:
Dear Sir;After spending a week in early January of 2012 It is with some regret that I report the following; You have 5 star staff,but the food quality of your aging resort is atrocious While dining .I have observed guests leave your specialty restaurants ,their food on their table and head to your...
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Thanks for visit Meliá Cayo Santa Maria and for write a review on Trip Advisor.
I took a few days to investigate carefully every single detail that you reported in your letter
and now I can answer you properly.
Food: If a dish is not cooked to your liking, I think the easiest thing is ask to a Maitre for...
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