Wow where do you start?..this was a holiday of a lifetime,loved every minute...from start to finish your holiday was all in order for you, so easy and so enjoyable, there was 8 of us travelling 3 young boys aged 4,5+6 and 5 adults..the suits they provided were super the boys never complained they were cold,the food was what you d... More

We really enjoyed our stay here the hotel was basic but clean. The staff where friendly. The food was good and had plenty of choice chips and burgers pizza for the kids or fussy adults!! Our Family room was spacious my kids loved the mezzamine level giving the adults a bit of privacy we enjoyed a sauna great for warming... More

A nice hotel, the rooms are small but adequate and the sauna in the room is a massive bonus. The beds are surprising comfy however I was let down with the maid service, we did a better job of making the beds! And would have liked a better clean when they did the rooms. Unfortunately I have to agree with... More

Travelled to Lapland Sunday 23rd December from Manchester. Stayed for 3 days. In brief - * Flight going out all staff full of the Christmas joys and in flight entertainment spot on for our 3 year old, singing, activities and food! * Don't get too wrapped up on the plane, heatings on... * When departing the plane on arrival... ooooo... More

Upon arriving after a stressful beginning of a bad flight as our daughter got separated from us because we booked extra leg room seats which were near emergency exit, seats were already paid for and to be told that daughter had to sit 9 rows in front of us but thankfully air hostess sorted it for her sister to sit... More

Travelled in December 2012 , stayed for four days and enjoyed every minute. The hotel is rated as three stars and this is about right, it is comfortable and the food is plentiful. The staff were great and would do anything to help. The resort itself is a idylic, it is located close to the forest and looks like a... More

Had an amazing time in Lapland me my partner and our two children, however as soon as we got there after a long day travelling etc we just wanted a nice meal before we began our holiday experience .. something you will not get at this hotel ! We met alot of lovely people and all became friends which was... More

what a magical experience.took my two girls to see santa as a pre xmas treat. the whole trip was excellent especially pixie page who made my youngest girls trip even more memorable.the hotel is excellent very child friendly and the food good- dont know what the other travellers were complaining about. the excursions are expensive but a must especially the... More

just got back from lapland with my mum and daughter aged 6 ,we had an amazing time. the hotel is lovely and very warm, the staff very friendly.the food was not great- luke warm and not much choice. the santa stars and elfs were fantastic with my little girl plenty of activities day and night. make sure you take all... More