Thank you for your comments, now that we have been advised, by internet, we will replace the kettle and inspect the mattress in the room. Many items such as these are replaceable upon request at the time. Bed comfort is a difficult one for staff to assess so guest feedback, such as yours, is important. Yes the furniture is pine as this was the most accessible timber for the 147 rooms at the time of the build in 1997. As ongoing maintenance all the furniture will be stripped and re-varnished during the coming festive season. Yes the bathroom tiles are all white. Housekeeping have been informed to inspect the room and chemical cleaner they are using to ensure there is no tackiness on the tops. I suspect a wrong cleaner may have been used since we recently changed over products. Thank you again for your comments. Kind regards Murray Cook