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Bathroom - Picture of Crowne Plaza Chicago O'Hare Hotel & Conference Center, Rosemont

Photo: Bathroom

From Review : Frustrating at times of Crowne Plaza Chicago O'Hare Hotel & Conference Center
Bathroom
Gym and pool
Less than the rest
Rooms ok, forget the shuttle bus and food could be better
Still Nice, but a bit worn
CP ORD IV
DaveH-ExPat wrote a review Dec 2012
Maastricht, The Netherlands1,919 contribution396 helpful votes
+7
3.0 of 5 bubbles
The Crowne Plaza is a business-oriented hotel a couple of miles from the airport. It has a shuttle bus that makes infrequent trips back and forth - the hotel switchboard simple tells you to go to the likely spot, stand, and wait. In the end, I was cold and tired and feeling
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Date of stay: November 2012
Response from IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare Hotel & Conference Center
Responded Dec 18, 2012
Dear DaveH-ExPat, Thank you so much for your review of our hotel. I am sorry for the experience you had with our airport shuttle service and the issues you had at check in. It is regrettable that we fell below your expectations. I am also sorry you were not satisfied with the additional charges. We provide rates that are competitive within the area. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Anthony M Case Manager IHGCare
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