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Lost luggage- vuelling

6 posts
Lost luggage- vuelling
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So my sister and I just arrived in Amsterdam, on a flight with Vuelling with Rome. We get to the luggage claim, And both of us, along with about 15 others all had our luggage missing. A quick google search and my stress levels are at an all time high. Apperently lost Vuelling luggage is a death sentence.

My sister and I are both students that wlrked extremely hard to save up for this trip. Our luggage holds every article of clothes we have, and we really cannot afford to buy anything new. Since all the other posts indicate that Vuelling is literal hell to deal with, I was looking for some guidance. What should our next move be?

Sincerely, a miserable traveller.

1. Re: Lost luggage- vuelling

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6 posts
2. Re: Lost luggage- vuelling
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Vuelling has he worst customer service ever. All my calls I am getting hung up on or no response. I waited on the phone for an hour and finally got hold of someone who literally hung up on me after 2 minutes.

QQ2
New York City, New...
Level Contributor
13,328 posts
14 reviews
34 helpful votes
3. Re: Lost luggage- vuelling
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I would treat this as a lesson learned about budget carriers and also a hint that in the future you should consider buying at least enough travel insurance to cover lost luggage. I guarantee you, filing a claim with an insurance company is a breeze compared to trying to talk to someone at Vueling.

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Sydney, Australia
Level Contributor
111,206 posts
17 reviews
20 helpful votes
6. Re: Lost luggage- vuelling
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Filing a suit against Vueling will cost a lot more than buying new clothes.

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Funchal, Portugal
Level Contributor
12,550 posts
89 reviews
157 helpful votes
8. Re: Lost luggage- vuelling
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Did you speak to the lost luggage at the airport, this often helps as in some airports they can trace the luggage from the tag numbers on the boarding passes.

It is likely that the problem was from ground staff not the airline as they do not handle luggage after check-in. Don't see how a lawyer can help. there is still time for it to arrive and it is not normally deemed lost until 21 days.

Edited: 8 years ago
6 posts
9. Re: Lost luggage- vuelling
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Yes actually, do you know where I can find some cheap clothes?

10. Re: Lost luggage- vuelling

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