I understand that all airlines have problems and issues. For instance, whilst flying from Delhi to Dehradun with Jet Airlines recently we had to circle round the airport for 2 hours and then return to Dehli due to bad weather, this wasn't the airlines fault but they kept passengers informed and paid for hotels for passengers such as myself who were transiting through Delhi from Varanasi, it was all quite a hassle but I was impressed with the way Jet handled things in a difficult situation.
Now let's take Spicejet, I booked a flight to Srinagar many months in advance, turned up at the airport only to be told that they had decided to cancel this flight weeks ago, for unknown logistical reasons. They had not bothered to inform me in any way whatsoever, either by email or phone number - they had correct versions of both as that's how they sent me my e-ticket. The flat refusal to take any responsibility for this lack of communication is a serious let down and frankly just awful customer service. It cost me an extra night in Dehli, a lost night in Srinigar and all the travel costs to and from the airport. Not even an apology from the staff let alone an offer to put us up in an airport hotel due to their error, almost just a shrug and 'what do you expect, this is Spice Jet' - well, lesson learned. I will never fly this airline again, I will always choose Jet Airways or Air India as at least they tend to value their customers.
Very poor stuff Spice Jet. You mismanaged the entire situation, failed to take any responsibility, made your customers feel as if it was their fault, not even an apology offered.
Great way to run your business in the 21st century. Great job. Building up some great Karma.