Like many travelers flying out of Malpensa the next day, we decided to stay at the Hotel Villa Malpensa, because it was a beautiful building and looked like a classic Italian Noble House. I was able to actually see the hotel on the beginning of my vacation, so I thought I new what I was getting. We felt this would be a nice way to spend the last night of our Italian experience. The dinner at the restaurant was fine, service was also good.
It was the horrible experience the morning after, when we woke up with bedbuds running around between our sheets. We had inadvertantly smashed a couple during the night while sleeping, but the next morning we were smashing them like crazy as they were trying to get away. Needless to say, there were over 10 blood spots on our sheets, each spot appx 1" dia. (looked like bullet holes in the mattress).
We were totally disgusted by the thought of what we slept through, and we were worried about the possible infestation to our luggage.
We had an early flight, so when we went down to check out, we made the front desk clerk aware of our "horrible experience", HERE IS THE KICKER, HE OFFERED TO TAKE 10 EUROS OFF OF OUR BILL". This is not an inexpensive hotel. We paid 160EU for this room. I told him in the US, there would not be one hotel that would have the gall to charge for a horrible night stay like we had. Nevertheless, the 10EU discount was all he was offering, knowing that we would probably never come back. In reading some of the other reviews, I agree, the front staff is arrogant, slow, and couldn't care less about your having a satisfying stay.
Obviously, he felt that each bed bud we found on our sheets was worth taking one euro off our bill.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC