The reason my review title states "rooms" is due to a fiasco with our electronic key card. We were in 628 at the Ranch, a nicely updated room on the 2nd floor with a balcony that had 2 rockers. It was across the hall from our friends. When we returned after breakfast the 1st morning, our key card didn't work and we were locked out of our room. Neither did the cleaning staff's general card, nor the card of the security officer. The officer had a gizmo designed to reach under the door, snag the handle from the inside and open it. She and my husband worked for 30 minutes to no avail. So a maintenance man was called and with all three involved were able to open the door and get us into our room after 90 minutes. It was decided that the battery needed to be replaced and we were told to procure new key cards when we returned from our delayed morning activities.
Guess what? The new key cards didn't work either. So again the security officer is called and at least this time her key card got us into our room, but only hers. We waited another hour to see if the problem could be fixed and I then asked that we be assigned another room. The answer was that only one room was available- in the building furthest from where we and our friends were. I knew that the room next to our friends across the hall had been vacated that morning and told the security gal that we would want our room comped for the night unless we could be placed there. Within a short time the head of housekeeping arrived, got her staff cleaning the vacated room and so we moved without any compensation for our troubles. (A bottle of wine, or a meal voucher would have been a very nice gesture.)
Aside from the problem described above, we enjoyed our lodging and visit to Death Valley even though it rained in a place that received less than 2 inches of rain yearly!
- Also Known As:
- Furnace Creek Inn And Ranch Hotel
- Furnace Creek Inn And Ranch Hotel Death Valley National Park
- Furnace Creek Resort
- Furnace Creek
- Furnace Creek Inn
- Furnace Creek Hotel
- Furnace Creek Ranch
- Furnace Creek Inn Death Valley
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