Have just returned from a one night stay and dinner to celebrate my husband's birthday. We LOVED it, but can appreciate it may not be to everyone's taste. If you prefer chic, minimalist, faceless corporate chains then this is not the place for you, but after reading the reviews we went with an open mind, determined to enjoy ourselves, and it was faultless.
Location is idyllic, right on the lake, with beautiful mountains, some still with snow on.
A warm and professional greeting by a very nice lady, and shown straight to our room which was called Phoebe and was in the main house. I was pleasantly surprised to be in the main house as I had imagined that these rooms would be the most expensive, and I only paid £150 for the night plus breakfast.
Room was definitely slightly bonkers but very charming. Massive with a huge king size bed and seating area. The 1980s style brass electric fire is so out of place but somehow it doesn't matter. The bathroom was like a 1980s time warp with a bright blue bathroom suit, gold taps and flouncy tissue boxes, but there was masses of red hot water (beware, don't think there's a thermostat control on the taps and the water really is boiling) and the shower was pretty powerful.
Dinner was fabulous and faultless, suffice to say we'll be boring everyone to death with all the details for years to come. Had the 6 course menu at £75 per head. My husband is not a huge fan of 'fancy food' but he loved it. The staff were exemplary, polite, friendly and knowledgable, and went out of there way to make us welcome. Even when I asked if my husband's cod fillet could be cooked til it was dry (the way he likes it) they were happy to oblige. Some other reviewers have mentioned staff waving food around, not sure who to serve it to but we saw nothing but the highest quality of professional, unobtrusive service.
The only slightly odd staff member was the sommelier. I asked him if we could order our wine a little later as we had just got our gin & tonics and didn't really know what we fancied. He looked very uncomfortable and said that would be 'tricky' as he had 19 tables to look after?! But he was very polite with it.
Breakfast next morning was the best hotel breakfast we have ever had...historic.
One point...there are two dining rooms, one with lake views, and one which was originally the billiard room with no windows. We were in the billiard room and as it was a cold dark rainy night it didn't really matter, but I don't know if I'd want to be stuck in there on a glorious summer evening.
Overall it was a fantastic and very special stay. The hotel has a warmth and character which you will never find in any of the big chains. There are none of those awful signs everywhere telling you to save water, how much films are etc etc. We have spent more than this for a night plus dinner in loads of other hotels but this was so memorable and actually amazing value for money.
Final point...there is no wi fi and no mobile phone service. However, I used the room landline about 6 times to check up on kids etc at home and wasn't charged for any of the calls.
I'd say you've got to experience this at least once in a lifetime...for us it was faultless.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC