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C$474
Fully refundable before Sun, Mar 24
Breakfast included
No prepayment needed
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C$474
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Fully refundable before Sat, Mar 23
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Reviewed July 1, 2012

This was my first time visiting Bermuda and i must say that it was truly the best vacation ive ever had. i went with my friends family and it was fantastic. Not only was the hotel amazing, but the service was unmatched. People like Ghoerghe, Greg, and Clay were amazingly helpful and made sure that my group was always taken care for. the view is unmatched by any other hotel and the food was just as amazing. whoever is working in the kitchen, kudos to you. Tom Lamb obviously knows how to run an amazing hotel service and i cant praise the place enough. i know where i am going on my next vacation...Pompano!

Date of stay: June 2012
  • Trip type: Travelled with friends
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1  Thank Kyle_Eckhardt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 1, 2012

My husband and I just spent 9 days at Pompano this June. We had a wonderful time and highly recommend the resort. We choose the resort due to it's location and Southampton. It is a family-run resort and has been open for almost 50 years.

The resort was just what we hoped for. Gorgeous views, perfect rooms, welcoming feel, all the amenities, but the best part of the whole experience was the staff. They were phenomenal. Helpful, friendly, accomodating. On top of this, the owners, the Lamb's, were out there working with the staff, greeting guests and helping out every single day, all day. It was impressive and a breath of fresh air!

The restaurants were good. The Cedar Room had a different menu every night and they did have some phenomenal food. Some nights were more world-class than others, but we did enjoy the dinners there. There was a set menu at the lower restaurant, and it was also very good. Breakfast was wonderful every day.

Other than this, the beach and water were amazing. The spa was nice, as was the gym. There was nightly entertainment in the bar, and we had drinks watching the gorgeous sunset almost every night.

One thing we did not expect is that this resort is very child-friendly. We did expect more of an adult crowd. We also expected more formal dinners, but many people just went to dinner in shorts, sandals, etc. Kind of disappointing, as Bermuda is known for being a bit more upscale. This was clearly our own fault for picking a more casual resort and we still had a blast.

We highly, highly recommend this resort. We miss it already.

Room tip: We chose a Superior room. Great choice!
Date of stay: June 2012
  • Trip type: Travelled as a couple
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Thank Laura A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 29, 2012

My wife and I and two teenage daughters just returned from a 7 day visit to the Pompano Beach Club and I could not disagree more with some of the recent reviews on here. We frequently go to resorts with our two teenagers, and this one was the best yet. The two owners and managing partners of the resort, brothers Larry and Tom Lamb were there to greet us when we arrived, and chatted with us everyday after that. On most days, Larry and/or Tom, who again own the place, were there to greet us as we walked into breakfast and were still zipping around the place as we walked back to our rooms after dinner and entertainment. Incredible service, second to none among any resort (family owned or not) we have ever stayed in. Period.

One of the recent reviews noted that the staff were "unsophisticated". Not sure what that means, but for us, a friendly smile, and a "Good Morning", or "Good Afternoon" to the staff of the resort was greeted with a smile and a laugh and a "How can I help you".

This was our first visit to the Pompano and it won't be the last.

Date of stay: June 2012
  • Trip type: Travelled with family
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3  Thank UnoTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 27, 2012

To begin on a positive note, the Pompano Beach Club is situated on a first class property. The views are simply wonderful. The staff is friendly (though unsophisticated). In particular, Clay was beyond helpful and generous with his time from our first call to the resort until checkout.

Unfortunately, this review goes downhill from here on in. We chose the PBC because it was rated #1 on Tripadvisor, whose ratings we have otherwise found to be consistently accurate. Much to our surprise and disappointment, in this case the reviews could hardly have been further from the truth. The PBC disappointed in so many regards that it is hard to imagine how it ranks so high. (I'm not a conspiracy theorist so I won't go with my travel agent's suggestion of canned reviews. Plus, I've found Tripadvisor to be quite authentic and accurate thus far.)

As soon as we drove up we noticed that the grounds looked unkempt -- the landscaping sloppy, the pavement uneven. Upon entering, We felt transported to the 1970s forty years late. The decor was outdated, the upholstery and carpeting worn. The lobby was simply tired. The "front/concierge desk" is a 10x10 cubicle featuring a weary, messy office in the background. The staff was not uniformed and sloppily dressed.

We were taken to a room, but had to decline in light of the unbearable musty smell and the spider and ant party in the bathtub. (In fairness, we were checking in early and were told that this room had not yet been prepped.) We eventually proceeded to our room, which looked fresher and smelled less of mustiness (except for the closet) and more of ammonia. The room itself was not bad, and the view was second to none. But the walls were chipped, the bureau old (the drawers had to be pushed in and pulled out with force). The sofa looked unappetizing, the upholstery discolored with age.

The PBC's private beach is truly beautiful, but it would have helped if they took a few minutes in the morning to rake up the seaweed. There's a tiny, self-service beach bar with holes in its ceiling and no food. Nor is there towel service -- you have to bring your own from upstairs.

The clientele was mostly older, and not particularly cosmopolitan. People were often loud at the pool and while dining. We unfortunately suffered the consequences of an unruly individual at the beach.

Both restaurants on the premises were perfectly average, the cuisine reminding both my wife and me of canteen food. The appetizers were actually quite good, but the fish consistently overcooked and dry, the roast beef tasteless, the dinner rolls soggy and the deserts tasteless sugar cakes (which I suspect were non-dairy).

Another oddity -- birds fly around all public areas including the restaurants. Though we have pets and love animals, bird poop doesn't necessarily enhance the appetite.

The PBC is family-owned and therefore supposedly all about friendly service. But we found the staff to be unsophisticated, artificial and replete with fake "hellllo, and how is the happy couple doing this wonderful, sunny morning" kind of stuff. Yet no one (except for Clay) even knew our names. Not much in the way of the boutique hotel advertised.

We were so under-impressed, our expectations fell so short, that we checked out after 2 days and switched to the Fairmont Southampton, which was remarkable. (If the Fairmont is a 10, then the PBC is a 3.) We asked several locals, who informed us that "in it's day" the PBC was quite special, but they've apparently been resting on their laurels while modern, luxury resorts have sprouted all about Apparently, the PBC benefits from a lot of repeat-customer loyalty from families that have been going there since times of old.

In sum, a 5-10 million dollar renovation might turn the PBC into a first-class resort with unmatched grounds, premises and views. Now it's tired and not close to top-tier. It's a good place for a bunch of teenagers to crash for a fun week at a significantly discounted rate, but not for those seeking a first-class experience.

Date of stay: June 2012
  • Trip type: Travelled as a couple
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16  Thank BBesq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 26, 2012

Stayed at the Pompano from the 20th to the 24th....Great weather and great beach!! Wonderful family resort from young to old...Service from the Lamb family, impecabile, not just from me but what I witnessed with other clients....
Rooms lovely, stayed in the second tier, in room 35 which afforded a beautiful view of the water and lawn just outside our sliding doors .
Just a couple of points....

Because of its position in the reefs, the resort has many steps...to the beach, to lower restaurants and if you decide on the suites above the reception area, more walking uphill...
This did not deter me or my husband, but if i had an elderly or handicapped family member, this may be problematic...Perfect if they had a tram or elavator system at least from main reception level to beach.
But, that being said, the Front desk was so helpful, as were the interns and everyone associated with the resort...
Food wonderful and drinks (rum swizzle!) yummy...

Just beware of all the steps one may encounter...also if eating out in the out door spaces, be mindful of the birds...they seem ready to pounce, once you finish your meal and witnessed birds congreagating near our tables..? Not the best, while trying to enjoy a meal...
Also, don't be put off by the small reception area and front desk...focus on their fabulous service!!!
Beds sooooo comfortable!!!
All in all, a wonderful value and will return soon....

Date of stay: June 2012
  • Trip type: Travelled as a couple
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Thank missmass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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