I was disappointed with the Club; I had high hopes after reading all the reviews of people who returned time and again. This was our third visit to Cuba and, unfortunately, it was our worst experience of the three. On the positive side, it did confirm what is important (or not) to us in a resort. We will be sticking with the Melia, Sirenis and Iberostar organizations in the future. Government run resorts, like the Club, don't provide adequate customer service.
The scenary is very dramatic; high cliffs, pounding surf, iguana's wandering around.
We purposefully visited this area of Cuba in order to visit Santiago. It's a lovely city and didn't disappoint.
The service and attitudes of most of the staff was poor. One dinner server actually spent the entire night dancing to her boyfriends band rather than serving the clients. Still not sure why they hide the spoons and only give them up when you ask for one.
You won't starve but the food wasn't great. They did have some things which other resorts didn't have: lettuce, ketchup, mustard. Bacon was horrible but the omelets (at breakfast) were good. Buffet coffee comes from a multi-beverage machine (press a button for what you want) and it's terrible. Given that we love Cuban coffee, this was disappointing.
I thought all inclusive meant you didn't have to pay for things, like water. At the other resorts I've been to, they provided it as part of your package. Here, you had to buy it....and they ran out half way through the week. Luckily the tap water didn't give us the runs.
Various services (such as the store) close one day a week. Given that the resort runs 7 days a week, they need to ensure all their services do too.
The place was, for most of the week, overrun with locals (and I'm not talking just about the hookers, but families of local people too). The staff gave them preference over foreign clients (at the bar, in the dining room) and the locals took a lot of the prime spots at the pool, at the beach and in the dining area. They butted in line at the bar and buffet (and got served!). Servers actually reserved the best tables for them even though they didn't show up for an hour or two. Servers shoo'd away paying clients saying "reserved...." and when the locals did show up, the staff spent most of their time sitting around talking to them rather than doing their jobs. The hookers were very obvious, much more so than at other resorts I visited; it didn't bug me but it might to some. To each his own. As I understand it, you can purchase their services by the week, day or for a quicky in the bushes (which we stumbled upon). Talk to the front desk if you require their services.
Room was average; A/C worked, as did the TV. Had lots of hot water. Beds are typical of Cuba and you only get one very thin pillow. We had to switch rooms because our toilet was broken, spilling sewage across the floor every time it flushed.
All of the linens at this resort were dirty. Bed covers, sheets, table cloths. All stained. They didn't change our bedsheets all week and only changed the table linens once while we were there.
Pool is nice. They don't have a swim up bar like they show in the photos but there is a poolside bar. Bring your own mug because the little cups they dispense drinks in are gone in one gulp. Both grills (at the pool and beach) offer hotdogs, hamburgers and fish. They run out of the hamburgers very fast (like in minutes after opening) followed shortly by the hotdogs and usually only offer grilled fish. No buns are offered for the dogs or burgers.
The very small beach is nice if the ocean isn't rough, otherwise getting in/out of the water is dangerous and the water is very murky. When the ocean is smooth, it was still difficult to get in/out but the visibility was very good and the coral/fish are everywhere. Wear water shoes because there are urchins about 25 ft offshore (in about 3-4 ft of water). SCUBA diving is excellent and well priced.
The nightly entertainers worked very hard, rehearsing most days for hours on end for the nights performance. They were very good. The water ballet was unique and very good.
Reading LOBISSIMO's review about the 'ala carte' restaurant, I can commiserate. The woman running the place won't take your reservation unless you drop 5 pesos on her. We tried three times and couldn't get in. People who did give her 5 pesos got a table. The ala carte restaurant was never more than 50% full any night (even the ones we tried to get in on). Damned if I'm going to bribe someone to get in; especially considering a lot of the meal is simply retrieved from the buffet dinner area anyway (we saw the waitress doing this).
All-in-all, if you're looking for a place where you can pick up a hooker, get pie-eyed and lay around the pool, then this is the place for you. There are a lot better places out there for the same money.
Second floor rooms won't be afflicted by critters (crabs, lizards, etc) and the cathedral ceilin...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC